TEKsystems Installation Technician in Raleigh, North Carolina
TEKsystems is seeking multiple experienced installation technicians across the country as we partner with a nationwide leader in security and home automation and upgrade all of their equipment for 5G compatibility. There are currently 6 new install and 3 radio swap positions open that will be growing week to week so there may be up to 20 positions before the end of the year.
Our client is one of the countries largest home and commercial physical security companies and one of TEK's largest telecom customers nationwide with over 300 current technicians currently on contract.
Our client is hiring due to the volume of customers that are signing up due to their national marketing teams and the growth of Raleigh Durham as a whole. They have moved into the smart home space and there are a lot of consumer choices on features like CCTV cameras, smart dead bolts etc. Along with this recent uptick in customers, our client also has the initiative to upgrade all of their radio devices to meet 5G compatibility.
Installation technicians will be installing quick connect systems (one unit hooked to the wall that runs wirelessly), run wire through walls for power for cameras and keypad, install and program key pads and various electronics in home or business to include cameras, motion sensors, door and window sensors, etc. These are very similar to smart home installations we do as consumers such as Ring, Nest, google mesh, Alexa, any smart home install experience or simple Wifi networking installation. Technicians will work with customer to determine best places to place equipment and test once complete and train customer on using product. It is imperative that this person takes his/her time and is careful not to damage the customer premise.
The first 2-3weeks are training weeks. The timetable is determined by level of prior experience and our client's comfort level sending the technician out on their own. The first few weeks is riding with someone then they let the technician do a few jobs on their own under supervision.
This is a multi-year contract through TEKsystems with the possibility to be brought on permanently by our customer. TEKsystems will provide PPE, uniforms, and some basic tools. Each contractor is responsible for transportation and remaining tools.
-Basic hand tools like hammer, screwdrivers, socket set
-6-8 foot ladder, Need truck or van for this.
-Snips/or diagonal cutters
-Pliers (needle nose and channel locks)
-professional tracer toner generator,
-leveler, multi-tool attachment (for different types of screw heads),
-sealants for holes,
-additional drywall screws,
Tools will be able to be acquired within the first 2 weeks of the training period while they are working OJT with an installer learning the job.
Success in this role is measured by our client's quality metrics which tracks the number of revisits to a home due to customer dissatisfaction or a faulty installation. You must be higher than 90% quality each month.
Shifts are standard 8-5 with Saturday being a day they must be willing to work some. They may have an option to work 9-6 some days to allow for installs to people that work.
Top Skills Details:
1.Installation experience in a residential or commercial setting (security,
cable, electrical, internet, phone, or IT preferred)
2.Solid communication skills and ability to work well with customers
3.A great attitude with a growth mindset. There will be training provided and our
customer is willing to work with someone that will be invested in learning.
Additional Skills & Qualifications:
Excellent customer service skills. Have to have a Van, SUV, or truck for this role - non
negotiable! (in order to carry tools such as the 4-6ft ladder etc.)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.