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Fiserv Implementation Analyst in Raleigh, North Carolina

What does a great Implementation Analyst do?

As an Implementation Analyst in our Retail Banking Installation group, you will be responsible for implementation and support for the Transaction Content Management (TCM) and Source Capture (SCO) banking suite of products. You will work with clients to answer questions regarding the function and usage of products. You will build and share a detailed knowledge of the TCM/SCO suite of products.

If you are the kind of person who is looking for an exciting and challenging role in the finance and technology industry, we want to hear from you!

In this role, you can expect to:

  • Build and utilize a thorough knowledge base of the TCM/SCO product suite, including product interfaces.

  • Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation.

  • Know when to escalate requests outside of the scope or specified responsibilities to the appropriate management resources.

  • Promptly communicate progress and any potential problems to project manager for awareness and/or resolution

  • Have a clear understanding of project milestones and delivery dates.

  • Provide the client with thorough overviews, workshops and knowledge of the TCM/SCO applications, where applicable.

  • Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.

  • Conduct internal and external demonstrations of the products.

  • Conduct weekly conversion meetings with clients and provide updated written project/task plans

Basic Qualifications for Consideration:

  • Bachelor’s or Associate Degree in Business, Finance, Accounting, Computer Science or related field.

  • Equivalent work experience may be substituted.

  • 3+ years of direct customer/client project or support involvement

Preferred Skills, Experience, and Education:

  • Bachelor’s or Associate degree preferred

  • Experienced with back office functions in the financial services industry. This should include, but not limited to, bank operations for the item processing of check payments, image capture (such as branch capture products), and knowledge of cash letters.

  • Experience in checking documents/image payments flow and image related products is a plus

  • Knowledge of FISERV products and systems is a major plus.

Travel Required:

  • Approximately 20%

Role is performed remotely within the United States; not eligible in Colorado

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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