Job Information
UNC Health Care Food Services Supervisor - Rex FNS Main in Raleigh, North Carolina
Description
Join our Food and Nutrition Services (FNS) team, a group of true culinary professionals within an award-winning, nationally recognized healthcare system at UNC Health. As part of the UNC Health family, our FNS team plays a crucial role in providing top-quality Carolina Care, fueling our patients, their families, and our employees. We offer a comprehensive benefits package with up to 5 weeks of paid time off annually, tuition assistance, highly competitive starting wages, and higher hourly wage incentives for night shifts and prior relevant experience. See yourself at UNC Health and join our One great team!
Summary:
Responsibilities and essential job functions include but are not limited to the following:
Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of UNC Health.
Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
Anticipates customer and cafeteria needs by constantly evaluating the environment and customers for cues.
Executes cafeteria operations during scheduled shifts. Organizes opening and closing duties as assigned.
Assists with training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to manager on partner performance during shift.
Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and improve partner performance.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and collaborating with the store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Maintains or enhances the self-esteem of customers during transactions and tolerates negative events when conflicting priorities are present.
Effective oral communication skills, knowledge of the retail environment, strong interpersonal skills, ability to work as part of a team, and ability to build relationships.
Prepare and coach the preparation of foods to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, and/or substituted ingredients.
Supervises staff in accordance with the Hospital's personnel policies and holds others accountable for the same. Schedules staff and is responsible for employee time and attendance, payroll, and other records as assigned.
Participates regularly in supervisory and other meetings and holds staff meetings as necessary and in accordance with departmental expectations.
Oversees cash handling procedures, ensuring accurate transactions and adherence to cash control policies as outlined in the cashier’s manual. Manages daily cash reconciliations and deposits.
Adheres to all departmental requirements for compliance with the hospital’s Safety Department.
Supervises menu boards and digital menu media, ensuring accurate and appealing presentation of menu items. Coordinates with marketing to update promotions and special offers.
Ensures computer literacy among staff, providing training on point-of-sale (POS) systems, inventory management software, and other relevant technology. Troubleshoots technical issues and liaises with IT support as needed.
Coordinates with suppliers for inventory management, ordering supplies and ingredients as necessary to maintain optimal stock levels. Monitors inventory usage and minimizes waste.
Assists in the maintenance of vendor products through merchandising efforts and assists in maintaining customer support activities in the dining areas including but not limited to preparing and serving food, tray preparation, restocking, adding ice to soda machines, brewing/transfer of coffee, and cleaning/sanitizing kitchen equipment, utensils, and work areas.
Maintains the requirements for a sanitation Grade A by enforcing proper sanitation practices.
Marginal job functions include: 1) providing daily, weekly, or monthly cash register reports to the department as required through scheduling and 2) compiling and maintaining the financial documents necessary for the audit of sales receipts in a timely manner.
Records sales in the proper manner, completing transactions by receipt of cash or approved meal tickets and by check from approved clients.
Maintains regular and punctual attendance.
Preferences:
- Prefer candidates who have computer skills to include MS Office and can learn new software quickly.
Other Information
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● Remains current and compliant with ServSafe Manager Level Certification according to the statutes of the state of North Carolina
Professional Experience Requirements:
Two (2) years of food service experience
One (1) year of cash handling experience
One (1) year of customer service experience in a retail or restaurant environment
Six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex FNS Main
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $19.11 - $27.16 (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Variable
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.