Job Information
Robert Half Customer Service Representative in Raleigh, North Carolina
Description We are seeking a Customer Service Representative based in Raleigh, North Carolina. The role is pivotal in our operations, primarily handling customer inquiries and processing their applications with precision. We offer a contract to hire employment opportunity, where you'll be part of a dynamic team, playing a crucial role in ensuring customer satisfaction and efficient data management.
Responsibilities:
• Handle inbound and outbound calls, providing exceptional customer service
• Use Microsoft Excel and Microsoft Word to manage customer data and order entries
• Efficiently process customer credit applications, ensuring accuracy at all times
• Maintain and update customer credit records, ensuring they are accurate and up-to-date
• Resolve customer inquiries, providing information and assistance as needed
• Monitor customer accounts and take appropriate action when necessary
• Use data entry skills to ensure all customer information is recorded accurately
• Schedule appointments as necessary, managing time and resources effectively
• Correspond with customers via email, ensuring their queries and concerns are addressed promptly
• Contribute to the overall customer service goals of the team, striving for excellence in all tasks. Requirements • Proficiency in answering inbound calls and managing both inbound and outbound calls effectively.
• Demonstrated experience in call center customer service.
• Excellent customer service skills, with a focus on resolving customer inquiries and complaints.
• Ability to perform data entry tasks with accuracy and speed.
• Proficient in email correspondence, with strong written communication skills.
• Experience with Microsoft Excel and Microsoft Word.
• Ability to handle order entry efficiently and accurately.
• Experience in scheduling appointments, managing calendars, and coordinating meetings.
• Ability to work effectively in a team and maintain professional relationships with colleagues and customers.
• Strong problem-solving skills and the ability to make decisions under pressure.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .