Job Information
WTW Senior Surety Client Service Specialist in Radnor, Pennsylvania
The Senior Surety Client Service Specialist performs the essential functions related to the servicing and retention of contract and commercial surety accounts. These associates are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. Our associates are also representatives of Willis Towers Watson in their assigned markets and are expected to honor our reputation and values. These responsibilities are carried out in conjunction with the producers, support staff, and other counterparts within our Surety Practice. Attention to Willis Towers Watson service standards related to quality, attention to detail and timeliness are paramount to all our team members’ success.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
In this role, you will represent the surety team by demonstrating expertise, decision making skills and comprehensive business knowledge.
Primary Responsibilities and Duties include but are not limited to:
Ability to place new client business with markets and establish client’s bond program, when necessary
Manage day-to-day needs for clients, including bond requests, billing issues, bond close-outs with the support of the service team
Ability to understand and interpret the information presented in a bond request
Ability to quickly and accurately enter data from a bond request into submissions for the processing center.
Manage and/or process renewals, cancellations/closures, and riders
Process over/under run billings.
Issues original bonds as needed.
Assist with resolution of client/carrier accounting issues
Prepare and submit billings.
Responsible for representing our clients’ best interests with the surety market.
Responds to internal and external clients’ needs and questions relating to account bond program.
Communicates with underwriters on status of account or individual bond approvals.
Support other surety offices as needed or assigned.
Perform other duties as assigned
Participate in internal and external meetings
Maintain client confidentiality
The Requirements
Excellent comprehensive problem-solving skills
Strong attention to detail
Excellent verbal and written communication skills
Ability to work independently and in a team setting
Ability to follow-through with assigned projects
Ability to guide clients through a hard surety market
Appropriate licenses as dictated by state law required within 60 days of employment
Strong customer service, presentation and organizational skills
Proficient in Microsoft office including Excel, PowerPoint, Word, and Outlook
1-2+ years insurance industry experience related to servicing accounts is a plus
Experience working with Surety, including in an insurance brokerage environment a plus
Experience working with Epic and Sure Path a plus
Ability to travel 5%
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf) ( Washington State only )
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.
EOE, including disability/vets