Campus Pride Jobs

Description

Robert Half is looking for a Customer Service Manager for an organization in the Racine, WI area. The role's main function is to manage and oversee customer service operations, with a focus on ensuring customer satisfaction, order processing, and team management. This role is a permanent position and involves skills such as Customer Service, Supervisory Oversight, Order Entry, and KPI Reporting.

Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner

• Process customer orders efficiently and accurately, ensuring high levels of customer satisfaction

• Follow up with customers on outstanding balances to ensure timely payment

• Coach and develop the team to continuously improve performance and customer service skills

• Hold team members accountable to performance metrics, providing feedback and guidance as necessary

• Handle additional project work as assigned, demonstrating flexibility and adaptability

• Communicate effectively with various departments to resolve customer issues and improve service levels

• Monitor and report on key performance indicators (KPIs) to track customer service effectiveness

• Implement strategies to improve customer service processes and procedures

• Oversee the day-to-day operations of the customer service team, ensuring smooth and efficient operations.

Requirements

• Proficiency in Customer Service is essential, including strong interpersonal and communication skills.

• Experience in Supervisory Oversight is required, able to lead a team effectively and ensure smooth operations.

• Proficiency in Order Entry systems and software, able to accurately input and manage data.

• Experience in KPI Reporting, able to create and analyze reports to inform strategic decisions.

• Strong problem-solving skills, able to identify issues and implement effective solutions.

• Strong organizational skills, able to manage multiple tasks and meet deadlines.

• Proficiency in Microsoft Office Suite, particularly Excel and Word.

• Bachelors Degree in a related field required

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .