Job Information
AON Ejecutiva de Servicio al cliente senior in Quito, Ecuador
SENIOR ACCOUNT EXECUTIVE – Req 2537624
Quito, Ecuador
Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you!
This is a hybrid position with the flexibility to work both virtually and from our Bogotá office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Responsible for managing personalized customer care and service, implementing retention tactics and advising clients in the life insurance and health care lines. Lead the lead nurturing and demand generation strategy for the Andean region for one of the two solution lines.
Advice to employees throughout the process of customer service and consultations on insurance policies for personal insurance.
Review and sending of collection notes.
Review of policies and attachments.
Providing advice and information regarding policy conditions
Preparation and analysis of claims reports, and establishment of claims containment strategies.
Personalized customer service
Carrying out on-site service points at assigned customers
Coordination of wellness and prevention activities for clients assigned to the portfolio
Organization of talks and elaboration of communication material on client's policies
Produce activity management reports.
Skills and experience that will lead to success
Experience: 4 years of experience in handling personal insurance (life, personal accident and medical assistance).
Expertise: Personal lines of insurance (life, personal accident and medical assistance).
Studies and/or specialties: Business administration, insurance, or related
Languages: Basic to intermediate English
Technological Tools: Office package - Excel (pivot tables)
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#li-nd1
2537624
SENIOR ACCOUNT EXECUTIVE – Req 2537624
Quito, Ecuador
Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you!
This is a hybrid position with the flexibility to work both virtually and from our Bogotá office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Responsible for managing personalized customer care and service, implementing retention tactics and advising clients in the life insurance and health care lines. Lead the lead nurturing and demand generation strategy for the Andean region for one of the two solution lines.
Advice to employees throughout the process of customer service and consultations on insurance policies for personal insurance.
Review and sending of collection notes.
Review of policies and attachments.
Providing advice and information regarding policy conditions
Preparation and analysis of claims reports, and establishment of claims containment strategies.
Personalized customer service
Carrying out on-site service points at assigned customers
Coordination of wellness and prevention activities for clients assigned to the portfolio
Organization of talks and elaboration of communication material on client's policies
Produce activity management reports.
Skills and experience that will lead to success
Experience: 4 years of experience in handling personal insurance (life, personal accident and medical assistance).
Expertise: Personal lines of insurance (life, personal accident and medical assistance).
Studies and/or specialties: Business administration, insurance, or related
Languages: Basic to intermediate English
Technological Tools: Office package - Excel (pivot tables)
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#li-nd1