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Position Summary The incumbent will be responsible for the operations relating to the Motorcycle Driving Schools, Motorcycle Driving Instructors, and the issuance of Motorcycle Rider Education Certificates. The Motorcycle Rider Education Program (MREP) Coordinator will be tasked with being the direct liaison between the RMV and all motorcycle training schools in the Commonwealth. The Program Coordinator will work with the Professional Driving Schools Manager to develop and implement a curriculum that is consistent and compliant with state and federal standards. You will also be expected to conduct onsite visits of all motorcycle training schools in the Commonwealth. Working closely with our compliance and audit teams, the Program Coordinator will ensure that all motorcycle training schools are complying with and adhering to the standards set forth by the state. Duties and Responsibilities * Has a full understanding of the Motorcycle Rider Education Program (MREP) and Professional Driving Instructor (PDI) statutes, regulations and policies and is able to communicate them with industry, consumers, and the general public. * Responsible for the operations relating to the Motorcycle Driving Schools and oversight over and adherence to the approved Massachusetts Rider Education Program (MREP) curriculum. * Serves as agency point-of-contact for the motorcycle industry for all matters relating to MREP training school, instructors, and certificates. * Ensures that assigned staff are cross trained in all aspects of motorcycle driving school, motorcycle instructor licensing, and education. * Investigates agency and consumer complaints regarding suspected or alleged violations of the legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to motorcycle driving schools and instructors. * Coordinate and conduct training and industry outreach. * Works with members of the Road Test program and Contact Center regarding exam booking. * Serves as point-of-contact with MassDOT IT in maintaining the public facing web pages which list driving school locations and license status. * Oversees document management and retention for paperwork generated in accordance with agency and Secretariat policy. * Conducts at least two annual on-site field audits and compliance reviews for compliance of all legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to professional driving schools and instructors. * Is able to read and interpret driving records in regard to eligibility for School and Instructor licensing. * Is able to read and interpret CORI reports in regard to eligibility for School and Instructor licensing and can utilize the iCORI process. * Ensures that the motorcycle driving school industry receives excellent customer service from the Registry of Motor Vehicles Division. * Demonstrates behavior appropriate for a professional office environment. * Comply with all Mass DOT/RMV standards, work-place operating policies and procedures. * Develop and implement standards to be used in program monitoring and/or evaluation with the intention of improving the overall quality of the MREP program. * Develop a thorough knowledge and use of the ATLAS system and their functions pertaining to MREP and PDS compliance process. * Confer with management staff and others in order to provide information concerning program implementation, evaluation and monitoring and to define the purpose and scope of proposed programs. * Oversee and monitor activities of the assigned unit as assigned by Manager. Pre-Hire Process Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position. About MassDOT * The 4,000 employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers. MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions. *Minimum Entrance Requirements * This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Current MassDOT employees should use their internal MassCareers account to apply. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position. Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration, the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience. II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. * For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us. * For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722. * For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935. *Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Massachusetts Department of Transportation *Title: *Motorcycle Rider Education Program (Program Coordinator II) Location: Massachusetts-Quincy - 25 Newport Ave Ext Requisition ID: 24000AX7