Robert Half International Customer Service Representative in Quincy, Massachusetts
OfficeTeam's HVAC client in Quincy is looking to add a Customer Service Coordinator to their team! The Customer Service Coordinator will be responsible for answering the phones, assisting in day to day operations, customer service calls especially during busy season, scheduling and rescheduling technicians, reaching out to customers to confirm appointments, let customers know if a tech is running late, and more. This is not a call center environment - there are administrative tasks to be done when phones are not busy. The Customer Service Coordinator must have experience in a similar position, have excellent communication skills and the ability to work in a fast paced environment!
Start: June 21st
Duration: Contract to hire
Hours: 7:30am-4:00pm (but candidate needs to have some flexibility - may have to come in at 8am and stay later on some days, but will have notice)
Pay: $17-$18 DOE, pays $45-52k perm
Requirements - Ability to interact effectively with internal and external partners and clients/customers
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to simplify complex problems and build solutions
Ability to use multiple computer systems, applications, and utilize search tools to find information
Upbeat, positive attitude and an approach to work rooted in professionalism
Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications
Customer service experience
Calendar managements and scheduling appointments experience required
Excellent customer service and office administrative skills
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Experience performing extensive research to resolve complex customer inquiries
Strong communication skills, both verbally and in writing
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.