Campus Pride Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

Reporting to the Supervisor or Manager in Tax Operations, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity.

Key Responsibilities:

• Reviews and/or processes received transactions accurately and in a timely manner.

• Provide excellent service to internal and external clients, whether by emails, phone calls, or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.

• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.

• Demonstrates a positive attitude in finding solutions to problems.

• Contribute to the optimization of service efficiency by suggesting process improvements.

• Collaborates effectively with the other departments within Policy Services

Qualifications:

• College diploma in business, finance, or other related discipline

• At least one to two years of relevant experience

• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on night shift schedule

Minimum Skills to Hire/Must Haves:

• Bilingualism (French and English) is an asset

• Ability to work independently, with minimal direct supervision

• Demonstrated decision-making skills

• Entrepreneurship, initiative, and attention to detail

• Strong interpersonal skills and verbal and written communication skills

• Ability to work in a fast-paced environment

• Ability to respond positively and constructively to challenges and opportunities

• Organizational skills and ability to multitask

• Excellent customer service skills

• Resilience and sense of adaptation

• Solid problem-solving and decision-making skills

• Self-starter with excellent initiative and attention to detail

• Successful experience in working in a fast-paced environment

• Consistently responds to challenges and opportunities in a positive and productive manner

Competencies:

• Consistently meet or exceed productivity, quality, and service standard objectives.

• Multi-task and prioritize on a daily basis to maintain workload and address urgent/rush cases.

• The versatility to do many different types of work within the business area.

• Consistent demonstration of flexibility and adaptability in a rapidly changing environment.

• Confidently communicate (written or by phone) with internal, and external clients, sponsors, agents, and brokers in a courteous and professional manner

• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .