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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Job Profile Summary

The Software Technical Analyst is responsible for creating and maintaining automation solutions for the areas of focus using low code/no code technology. The role interacts with both technology and business operations teams to build and configure efficient, scalable automations using recommended automation tools and coding standards. The role will develop, implement, and maintain solutions/automations/robots (digital workforce assets) with the highest positive impact. The role will also facilitate trainings and mentor junior developers.

Job Responsibilities:

• Design, develop, test, deploy, and integrate new, modified and/or enhanced automations using prescribed tools and technologies

• Assist clients in evaluating manual operations to help identify performance improvement opportunities within their day-to-day processes

• Assist with resolution of issues escalated by support analysts

• Create and maintain script libraries and software documentation

• Monitor and report persistent issues to enable Technical Product Owner to manage vendor relationships

• Develop training materials, processes, and flows to optimize the use of existing software/platforms

• Plan and participate in deployment of automation components in the enterprise architecture

• Participate in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing

• Participate in the problem identification/error resolution process, including tracking, repairing, and reporting defects

• Provide technical direction on design considerations for performance, scalability, availability, maintainability, disaster recovery and uptime

• Create and maintains technical design documentation to support development

• Create test scripts and support Quality Assurance activities as needed

• Debugging and fixing automation scripts in production

• Investigating and documenting better practices/alternative solutions that could be used in future development

• Share experience and knowledge to assist in the development of recommendations and solutions that are in-line with industry best practices

• Follow Scrum/Agile principles and attend all scrum events like Daily Scrum and Sprint Planning

• Collaborate with other members of the Scrum team to ensure timely delivery of requirements

• Train and mentor junior developers to follow best practices for technologies being used

Skills and Qualifications:

​ The candidate:

• Bachelor’s Degree in any technology course (Computer Science, Computer Engineering, IT, MIS, or a related analytical field) with preference for applicants with experience in programming.

Tools/Technical/Process Specific Knowledge or Skills:

• 4+ years of development experience with a solid understanding of programming concepts.

• 2+ years of experience with any automation tool

• Previous experience with the MS Power Platform (Power Automate, Power Apps, Power BI)

• Working knowledge and experience in the following programming languages: (Nice to have)

• .NET, C#, Visual Basic, JavaScript, Python, AJAX, jQuery, JSON, XML and Web Services

• HTML 5 and CSS3 and Responsive Web Design

• MS-SQL Tables, Views, Stored Procedures, Triggers and Functions

• Understanding of process design documents and technical design documents on automation space

• Workflow Modeling applications

Soft skills:

• Business acumen, ability to relate activities to Manulife business model

• Strong knowledge of object and data models; understanding of fields and attributes

• Strong ability to configure and resolve issues

• Can conduct classroom and virtual trainings

• Can mentor colleagues

• Can adjust and adapt when working under pressure

• Ability to work well with business unit SMEs, Business Analysts, vendors, and end users

• Must be an adaptable self-starter and work with minimal supervision.

• Must be able to juggle multiple projects and organize time effectively

• Moderate to strong communication skills - verbal, written, and presentation; ability to adapt content to various audiences; communicates effectively

• Customer obsessed

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .