Campus Pride Jobs

Job Description Summary

The GE9X Product Support Engineer will provide technical support and leadership to a cross-functional team to work on Engine reliability, safety, mainteanance, cost of ownership, customer responsiveness. In this role you will be responsible for specific hardware/component installed in our engines, solving problems for a successful Entry into Service and later for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team. It is a function with some autonomy but guided by established policies and/or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

• Identify field issues, bring them to leadership’s attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)

• Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes

• Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems

• Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure

• Prepare and present at Customers and operators’ conferences

• Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc

• Bring the customer perspective to the Life Cycle/Systems Engineering team

• Act as liaison between GE9X customers and internal GE engineering groups

• Travel availability to address field investigations in person

• Meet and/or exceed the established Services engineering responsiveness targets

• Lead development of effective maintenance actions to increase GE9X reliability through Service Bulletins and Engine Manual updates

Required Qualifications

• Experience in Aircraft Turbine Technologies

• BS degree in Mechanical, Electrical or Aeronautical Engineering

• Proven knowledge/experience working with Aircraft Engine hardware/components

• Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)

• Demonstrated interpersonal and team working skills

• Self-driven, goal-oriented, independent, good problem-solving skills

• Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)

• Presentation Skills: ability to communicate with technical leadership

• Capable of reaching out to technical coaches and mentors for guidance

• Demonstrated ability in establishing common goals and objectives.

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.

• Experience in Aviation engines field problems resolution

• Experience in Engine manuals structure

• Knowledge in Aircraft/engine interface field issues resolution

• Knowledgeable in TOPS8D methodology

• Established project management skills.

Additional Information

Relocation Assistance Provided: No