Job Information
Kuehne+Nagel Sea Logistics Customer Care Expert (m/f/d) in Qormi, Malta
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
You will support customers by providing helpful information, answering questions, and responding to complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.
Your Responsibilities
To drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Salesand the Operational Care Center (OCC).
To establish and strengthen operational relation to customer contact(s) through daily interactions, regularcare visits and pro-actively advising and consulting to ensure customer satisfaction.
To qualify customer inquiries and provide quotations within the given price band, in line with the guidingleeway in decision-making, then following up to ensure quotations are accepted and closed.
To support customer onboarding in line with working instructions, ensuring inclusion and transfer ofcustomer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance to adjust credit limits based on daily business development and coordinatemeasures in case of challenges.
To create, review and refine customer reports.
To ensure delivery against all financial targets and strategic objectives
Your Skills and Experiences
At least Basic Knowledge in Sea Logistics
English communication skills (Maltese is a plus)
Can-do attitude
Strong customer service skills
Problem solving skills
Open to new challenge
Good Reasons to Join
If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.