Campus Pride Jobs

Nuvolo is revolutionizing the way enterprise assets are managed, tracked and maintained. Nuvolo is built on ServiceNow and designed to meet the growing demands of regulated industries including healthcare, life sciences and manufacturing. Nuvolo also provides an industry-leading facilities and integrated workspace management (IWMS) platform across a broad range of industry sectors. Our platform delivers improved operational efficiency, higher service levels, better safety and lower costs. Nuvolo clients use our solutions to manage facilities maintenance, space planning, corporate real estate, capital projects, field service management, and sustainability needs - all while keeping their connected OT assets safe and secure.

Job Summary: As an important member of our Innovation Team, the Team Lead - Software Engineering will build and support common tools and data structures for our entire suite of products. This leadership role will be responsible for leveraging ServiceNow and programming abilities to:

• Architect, Design, Enhance, and Solve complex problems using multiple ServiceNow scoped applications (and dependencies) as a primary technology

• Coach, train, and provide guidance to team members, colleagues, partners, and clients

• Resolve client and partner issues

• Document solutions and how to use them

Key Responsibilities:

• Thinking outside the box and innovate processes, technology, and frameworks to transform Nuvolo Technologies platform level software portfolio

• Hands on experience leading a team of engineers, designing solutions to solve complex business needs (40% leading, 60% coding)

• ServiceNow Scoped Application development designing, building and maintaining extensible and scalable solutions to propel all of our product lines forward

• Handling clients issues as they arise that L1 and L2 support cannot solve

• Provide domain expertise and technical assistance to internal teams when and where needed

• Providing functional and technical documentation for training and enablement

• Performing code reviews of other team members to ensure correctness and improve code quality

• Work with the Product Management team to set expectations and deliver functionality

• Set and monitor team member goals

• Making recommendations for best practices, data model and framework improvement

• Troubleshoot complex technical systems and writing, testing and debugging code

• Communicate with Clients, Product Managers, Product Owners, and Internal Stakeholders on daily basis

• Continual learning:

• ServiceNow/Nuvolo products & features, and

• Client implementations of Nuvolo

• Mentor & Coach Technical Engineers

Qualifications:

• Exceptional Client Service and Interpersonal Skills

• 3+ years working as a ServiceNow Developer

• 2+ years in a leadership role, specifically leading a team of engineers, designing modern solutions.

• 5+ years relevant experience* writing and debugging code in an object-oriented language (JavaScript, Java, C#) in any full-stack web development framework

• • Any combination of a technical degree, certifications, or relevant working experience.

• Comprehensive understanding of

• Change Management (ITSM/ITIL)

• ServiceNow’s CMDB Architecture

• Diagnosing Performance Issues in ServiceNow

• ServiceNow Best Practices – Scripting, Technical, etc.

• Scoped Applications

• ServiceNow APIs

• ServiceNow Certifications are Desired, especially any of the following:

• Certified System Admin (CSA),

• Certified Application Developer (CAD), and

• Certified Implementation Specialist (CIS-x)

• Experience configuring bi-directional integrations, REST/SOAP methods/resources

• Comprehensive Knowledge and Experience in solutioning, writing, testing, and debugging code/processes for Business/Scoped Application Development, including:

• ServiceNow Core Platform Implementation & Setup

• Data modeling

• Client-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs,

• Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc.; GlideRecord, GlideSystem, & GlideDateTime APIs.

• Table/Form/List Configuration and Customizations,

• Business Rules, Client Scripts, UI Policies/UI Policy Actions, UI Actions, View Rules, Style Rules, ACLs (Access Control Lists), Data Policies, Notifications

• Securing Applications against Unauthorized Users/access from other Applications

• Users, Roles, Groups, ACLs, Domain Separation

• Application Access settings/Web-service access settings

• Importing Data

• Data Sources, Loading Data, Transform Maps, Field Mapping/Scripting, Transforming Data, Coalescing

• Inbound/Outbound Email & Notifications, Inbound Email Actions, Notification Email Scripts, Templates

• Application Properties, Categories, Strategy

• Automated Test Framework, Test, Variables, Suites, and Scheduling

• Inbound/Outbound Integrations, REST/SOAP, REST API Explorer, API Request/Response and Security, CORS rules

• Service Portal design and configuration

• UI Builder design and configuration

• Flow Designer and Graphical Workflow Editor

• Scheduled Jobs, Events, Script Actions

• Dictionary Entries, Dictionary Entry Overrides, and Attributes

• Field Reference Qualifiers, Dynamic Filter Options

• Script Includes, Extension points, Ajax Extension

• UI Pages/UI Macros

• Jelly Scripting for UI Pages/UI Macros

• XML, HTML, CSS

• SN Service Request Catalogs, Request Items and Request Workflow approvals

• Experience with Process, Technical, End-user, and Software Documentation & Technical Writing

• Experience with the application development lifecycle process based on SCRUM, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment

**Who are we?** Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work – enabling data sharing across departments. Industries we serve through our SaaS (Software as a Service) applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, stock options plan, and the opportunity to be surrounded by passionate team members that look out for each other. The culture offers a friendly environment where you are challenged and can achieve more! **You could be a fit for Nuvolo if you champion our core values:**

• Act with integrity

• Embrace teamwork

• Take care of each other

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department

Innovation

Employment Type

Full-Time

Minimum Experience

Experienced