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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Specialist, Product Management-1

Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

Overview:

The Mastercard Services Gateway team are dedicated to growing MasterCard revenue from transaction switching and from value-added services associated with switching. The Services Gateway team partners with Network Products, Core Payments, Operations & Technology and Regional Partners to enhance the strategic fit, quality, efficiency and applicability of Mastercard’s network and services assets to customer need and market opportunities and evolves MasterCard’s network assets architecture to drive competitive advantage. The team creates and packages Product and Solutions offerings to drive new transaction flows, VAS product distribution and competitive advantage with Issuers, Acquirers, Merchants, Processors, Financial institutions, FinTechs’, Governments and other industry participants

Role:

• Specialist, Product Management, will provide end-to-end support globally for the rollout of existing & new value-added services on Mastercard Services Gateway

• Support execution of market and mass-enablement strategies globally

• Build and collaborate with regional products and delivery teams for enhanced customer integration experience and bring efficiencies on customer onboardings

• Manage customer implementation pipeline, delivery metrics and KPIs

• Derive KPIs on customer onboardings and delivery for use cases available under Services Gateway

• Data quality assessments against the services requested and fulfilled for customers globally

• Support creation and ideation for delivery of new products, services and opportunities

Responsibilities:

• Will be the subject and point of contact for customer, product delivery and support teams for all connectivity solutions

• Supports the technical efforts and liaises with the relevant cross functional teams in delivering services successfully

• Support end-to-end project management activities for new products and product enhancements

• Develops process for tracking KPI and enhancements to customer onboarding experiences

• Tracks and communicates product performance/SLAs through dashboard reporting and metrics

• Support delivery aspects in new product development life cycle

• Monitors progress against key milestones and KPIs in the implementation process

• Supports product launches and implementations as needed

• Creates, finalizes and distributes materials, such as training decks, to support new product implementation

All about You:

Knowledge/Experience:

• Demonstrable knowledge in product management principles and the product development lifecycle

• Background in payments and/or understanding of payments ecosystem and value chain

• Proven ability to learn and master new subject matter areas

• Knowledge with Cloud Connectivity, APIs, scripting is a plus

• Experience developing reports and preliminary insights based on payment data

• Knowledge in popular programming languages such as Java, C, C++ and database such as Oracle, SQL Server, Hadoop is a plus

Skills/Abilities:

• Ability to effectively manage cross functional partners while performing multiple functions

• Self-motivated, problem solver who is result driven and has a proven track record of delivering success while operating within a team environment

• Strong written, verbal and presentation skills

• Knowledge of analytics and dashboards for conveying information

• Detail-oriented with an ability to understand and contribute to operational product processes

Education:

• Bachelor’s degree or equivalent work experience

• Location: Pune, India

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.