Job Information
Ensono Senior Servicenow ITOM Engineer in Pune, India
Senior Servicenow ITOM EngineerPune, IndiaJR009351
ServiceNow Developer Qualifications:
Bachelor's degree in Computer Science/Engineering or related field required.
6 to 10 years ServiceNow platform support and development experience.
Working knowledge of ITIL processes.
ServiceNow Implementation Specialist Certification (Preferred) in Discovery, Service mapping and Event management
Experience creating application with Workflows and Orchestration.
ITIL v3 or ITIL 2011 Foundation or higher certification preferred.
Previous experience with Discovery and Service Mapping preferred.
Roles and Responsibility
Play an important role in the development of ServiceNow as a platform for Service Delivery with a focus on ITOM modules, Specially in Event Management.
Drive ServiceNow Discovery, Service Mapping, Orchestration, Event management and Cloud management applications within the ITOM product line
Need hands-on experience in optimizing discovery, tailoring patterns and development
Need hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open-source application server, database, network and operating systems
Need hands-on configuration of event rules, alert rules, Orchestrator workflow, Cloud management portal
Validate discovery results and troubleshooting as required
Advise customers on ServiceNow ITOM best practices
Assist with Service Mapping Processes and Best Practices
Guide customer configuration/implementations of the ServiceNow ITOM Platform
Need hands-on experience in troubleshooting ServiceNow Discovery You may also
Need hands-on Integration with other discovery source tools via REST, JSON, SOAP, ODBC, JDBC methods • Need hands-on experience with scripting using JavaScript
Need hands-on experience with Flow Designer ServiceNow ITOM Admin Requirements:
The ideal candidate will have ServiceNow L2/L3 support & development experience with ITSM as well as with other platform modules such as ITOM, ITBM and SAM.
Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server and network) will be a great fit.
Good to have:
Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager.
Experience with ServiceNow development tools including Studio, Workflows, Orchestration, and Integration Hub.
Experience implementing systems using the Agile/Scrum methodology.
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).
Experience with User Interface design and User Experience concepts
JR009351