Job Information
Mastercard Enterprise Operations Engineer II in Pune, India
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Enterprise Operations Engineer II
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Role
This role is in Operations Change Management (OCM). The OCM Engineer is responsible for supporting the change/review process globally by facilitating technical change reviews/approvals and coordination of resources as efficiently as possible while ensuring all policies and practices are followed without presenting obstacles to business needs. The primary focus is supporting Internet Operations customers, in support of Infrastructure Design Engineering (Service Delivery Teams). This is done by leading, guiding, and ensuring success within ITSM processes and functions across the Service Lifecycle.
Major accountabilities:
• Facilitate Change Reviews/Approvals and assignment of resources for support changes
• Facilitate adherence to Mastercard Enterprise IT Service Management practices and attainment of identified Key Performance measures and Data Quality measures
• Partner with Tech/Ops teams and the BizOps teams to identify, develop, guide, and implement process and tool continuous improvements.
• Provide project management leadership to drive solutions to complex process and organizational problems.
All About You
The ideal candidate for this position should:
• Business, Data, or Process Analysis related degrees. Business Management or Project Management related degree.
• Strong organizational, written, and verbal communication skills. Ability to effectively communicate with all levels of employees, leadership and stakeholders
• Self-starter and able to work effectively with team members on shared goals and initiatives.
• Possess understanding of IT and ITSM processes and disciplines throughout the Service lifecycle.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.