Job Information
C.H. Robinson Account Manager in Pune, India
The Account Manager - GF will manage a select group of small to mid-size accounts within the office or broader C.H. Robinson portfolio of business. They will build strong & trusted relationships with account leadership. They will be empowered to manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value and maximizing profitability through the account’s supply chain. The Account Manager - GF identifies new opportunities within their portfolio, generates demand, and sells creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Retain and grow a customer portfolio of medium size client segment (N.A. account range 40-60 accounts, EU account range 15-30 accounts)
Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active
participant
Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs
Develop account relationships with contacts at multiple levels within the organization
Identify opportunities to further penetrate accounts by selling CHR’s diverse services
Provide solution design through face-to-face interaction with accounts
Bring pricing options & recommendations to account leadership
Identify issues, seeking input from others to determine best course of action & implement solutions
Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics
Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary
Sell and negotiate at a core / strategic level
Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account
Establish and maintain relationships with day-to-day / weekly / monthly contacts
Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
Consistently ensures execution of business through local Branch procedures
Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources
Create / Review internal account metrics on a regular basis (weekly)
Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s
Site Specific: Owned NR: 15.000-100.00; Load volume (per annum): 160-325
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
Excellent communication, presentation skills and the ability to negotiate at all levels
Ability to work under pressure
Proficient in Microsoft Office Suite of programs
Ability to multi-task, prioritize, and manage time effectively
Ability to build strong customer relationships
Ability to work in a team environment, while also delivering independent results
Strong ability to persuade, motivate, and influence others
Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and
business profitability
Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems
Site Specific: Understanding HMRC procedures and regulations
Preferred:
Site Specific: Bachelor’s degree/Degree level education
Site Specific: Working experience in a matrix organization
Site Specific: Ability to speak multiple languages
Values a diverse and inclusive work environment
.
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid-19 related coverage and reimbursement
Employee State Insurance Corporation (ESIC)
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Investment Declaration & Flexi Benefit Plan
Variable Pay based on position
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Maternity & Paternity Leaves
Paid Compassionate Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity Statement
C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .