Job Information
Washington State University Patient Services Representative-Veterinary Teaching Hospital in Pullman, Washington
Patient Services Representative-Veterinary Teaching Hospital Available Title(s): 284E-YNCSNPS - Patient Services Representative Business Title: Patient Services Representative-Veterinary Teaching Hospital Employee Type: Classified Time Type: Full time Position Term: 12 Month Position Details: Summary of Duties: The Patient Services Representative is responsible for providing support services for the Patient Services unit of the Veterinary Teaching Hospital. The duties of this position includes, but is not limited to: providing support services in patient care areas such as Small, Ag, and Large Animal reception, and switchboard. Required Qualifications: • High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience. • One year of cash handling experience required. Preferred Qualifications: • Experience working in a medical setting. • Experience answering a multi-line phone system. • Experience working reception in a medical or veterinary setting. Additional Information: Area/College: College of Veterinary Medicine Department Name: Veterinary Teaching Hospital City, State, Zip: Pullman, WA 99164 Department Link: https://vetmed.wsu.edu/ Monthly Salary: $3,220.00 to $4,282.00 | Range 38 (Steps A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with https://https:/app.leg.wa.gov/WAC/default.aspx?cite=357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For a more detailed summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2023/01/2023-Benefit-Overview-for-Civil-Service.pdf. Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/ Overtime Eligibility: Overtime eligible FTE: 100% This is a Permanent position. Posting Close Date: Applicants must submit their completed application by Monday, May 20, 2024 at 11:59 p.m. Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by https://app.leg.wa.gov/RCW/default.aspx?cite=74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made. Application Instructions: Applicants must upload all required documents listed below to their online application. Application materials should clearly communicate how the applicant meets all required qualifications. • External candidates, please upload all documents in the "Resume/CV" section of your application. Internal candidates, please upload all documents in the "Resume/Cover Letter" section of your application. • All documents must be attached before submitting the application. The application cannot be edited once submitted. • Documents may be submitted in one file or separate files. • Applicants are encouraged to upload as a PDF if possible. • Applicants will be requested to provide contact information for professional references within the online appl