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Qualtrics Customer Intelligence Manager in Provo, Utah

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. As the world’s preeminent experience company, our customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we strive to hit an ever higher bar, we are looking for an analytical leader to lead a team of data resources in finding insights in our data that in turn influences our decision making on how to optimize our services experience for our customers.

A Day in the Life

  • Oversee and prioritize the work of a team of data analysts

  • Coach and develop your analysts to progress in more advanced analytical methods

  • Work with and influence peers in finance, revenue operations, product, and engineering to accomplish company-wide data objectives

  • Lead executive monthly/quarterly business reviews

  • Refine team insights for executive consumption and decisioning

  • Implement efficient operations around BAU report/dashboard creation and maintenance

  • Spearhead continuous improvement efforts around data integrity

  • Apply an outward-in mindset when approaching problems so that we always take a customer view

Minimum Requirements:

  • 8+ years of experience as data analytics professional

  • 3+ years of experience as people manager of data analysts/scientists/engineers

  • Ability to work cross-functionally and influence peers as well as top company leadership

  • Strong oral and written communication skills, including presentation skills in front of large groups and executives

  • Expert storytelling skills bringing data to life and making proposals and recommendations to senior leaders based on conclusions from data analysis

  • Proficient in SQL, advanced Excel functions

  • Proficient in data visualization tools (e.g. Qualtrics, Tableau, DOMO), and principles

  • Experience with statistical software (i.e. SPSS, SAS, R, etc.)

  • Undergraduate degree in mathematics, statistics, or another data-oriented field

Preferred

  • MBA or other relevant graduate degree

  • Experience in tech industry

  • Experience in computer programming (e.g. python) is preferred

Qualtrics is an Equal Opportunity employer. Individuals seeking employment at Qualtrics are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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