Job Information
EPIROC USA LLC Systems Engineer and End User Support Specialist in PROVIDENCE, Utah
United in Performance. Inspired by Innovation. We seek an experienced Systems, IT, and Network Administrator to join our dynamic team. This role blends a comprehensive background in systems and network administration with hands-on end-user support. The ideal candidate will have at least 10 years of diverse IT experience across systems, networking, and end-user support. You will be responsible for ensuring our IT infrastructure's smooth and secure operation, handling both on-site and remote support needs, and working closely with stakeholders to optimize IT processes and provide top-tier service to end users. Strong communication skills and the ability to troubleshoot across various technologies are essential.
Key Responsibilities: Systems and Network Administration
Systems Administration: * Manage and maintain on-premise Windows Server/Desktop environments, including Bare Metal Deployments, VMware, and Hyper-V * Deploy and manage Azure services, including Virtual Machines and connectivity to on-premise systems * Administer Linux Desktop environments and containerize applications using Docker * Troubleshoot and maintain hardware and software infrastructure for systems and servers * Manage data center infrastructure, including server racks, firmware updates, UPS systems, backup systems, generators, and environmental monitoring * Provide expertise in hardware and software purchases and upgrades, ensuring all systems meet evolving business needs
Network Administration: * Optimize and manage data center networking protocols, including DHCP, DNS, NTP, SSL, SSH, VLANs, QoS, IGMP, ICMP, TCP/UDP, and more * Implement and manage secure communication protocols (IPsec, L2TP, SSL, WireGuard) * Perform Layer 2/Layer 3 routing and firewall management * Troubleshoot network issues using Wireshark, produce network analysis documentation and collaborate with technical writers to ensure clarity for both technical and non-technical stakeholders
Design and Consulting: * Collaborate with software development teams to recommend appropriate hardware and software solutions * Provide strategic advice to internal teams and customers on IT infrastructure, system design, and cloud integration * Lead design and maintenance of IT environments to ensure business continuity and minimize downtime * End-user support and IT Operations
Desk Side Support: * Provide second-level support for end users, assisting with technical issues related to PCs, laptops, and mobile devices * Perform hardware diagnostics, imaging, OS updates, and driver maintenance for Windows 10/11 environments * Coordinate and assist in hardware acquisitions and ensure proper setup of user workstations
Production and Business Unit Support: * Support key business functions and ensure proper IT service delivery in Production Companies, Distribution Centers, and Customer Centers * Advise end users on IT best practices and recommend solutions to improve productivity * Manage and coordinate remote user support as needed
Mobile and Tablet Support: * Provide full support for mobile devices and tablets, including provisioning, management, and troubleshooting for both Android and iOS devices
Disaster Recovery and Business Continuity: * Support disaster recovery planning and ensure systems are resilient to minimize the risk of revenue loss... For full info follow application link.
Epiroc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual preference, genetic information, protected veteran status, gender identity, or any other protected class designation. Job promotions at Epiroc will be based on such factors as quality of work, prior job p erformance, attendance, safety record, and ability to work with others.