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S&P Global Associate Director- ITSM Transformation in Princeton, New Jersey

Associate Director- ITSM, Transformation

Grade: 12

Location: Princeton, NJ

We are seeking an IT Service Management Senior professional to work within a team entrusted with formulating long-term ITSM strategy & governance framework for the organization. This role is for an individual contributor & a team player who would work closely with technology & business leadership across the organization to ensure alignment of ITSM work practices with long term ITSM strategy.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $100,800 to $230,200. Base salary ranges may vary by geographic location.

This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit .


  • Responsible for ITSM governance and execution of ITIL strategies.

  • Devise strategy & framework for deployment & execution of automation across ITSM process areas.

  • Bringing AI & ML in ITSM process areas & formulate the execution path.

  • Promote & Execute DevOps initiatives & methods in ITSM work practices.

  • Collaborate with various groups to identify requirements and translate business/ operational needs and high-level technical specifications via agile stories in ServiceNow/DevOps tools.

  • Align & standardize ITSM metrics & deploy automated Performance Analytics reports with Service Now development team.

Mandatory Skills:

  • Solid grasp of ITSM and industry standard methodologies related to ITIL, DevOps.

  • Proven experience in deployment of ITSM automation in large organizations.

  • Service Now development background.

  • Experience using agile and iterative development practices and methodologies such as Scrum/Agile

  • Minimum 4-5 years' experience in ServiceNow ITSM and CSM modules.

  • Drive process improvement initiatives following SAFe and DevSecOps methodologies.

  • Hands on Experience with reporting tools (Tableau, Power BI, etc..)

  • Experienced with Application support or general IT operations.

  • Experience working in diversified teams spread virtually across countries and time zones.


  • 8-12+ years overall IT experience.

  • 5+ years Prior experience within ITIL / IT Service Management process areas, facilitating reviews and leading remediations activities.

  • 3-5+ years ITIL Foundations Certification or higher (ITIL 4 preferred)

  • Bachelor's or Master's Degree in Computer Science, Management Information Systems or other related field.

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

The EEO is the Law Poster describes discrimination protections under federal law.

From < >

103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)

Job ID: 261018

Posted On: 2021-05-04

Location: Princeton, New Jersey, United States