Campus Pride Jobs

Remote Work: Hybrid

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Role: Quality and Customer Experience Assistant

Hours: 37.5. Hybrid working option available. Please discuss with hiring manager at interview.

Pay Rate: Competitive and negotiable. Please state your salary expectation when submitting your application.

Location: Pittman Way, Fulwood, Preston PR2 9ZD (must be able to regularly commute to this location)

Zebra is waiting for you! Come and join our 4,700 Sq. metres world class manufacturing distribution and repairs centre based at Fulwood, Preston. Zebra is committed to being your employer of choice by fostering a culture of curiosity, learning and acceptance.

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Role Overview

In this busy and varied role, you will be working with the Quality and Customer Experience Manager to oversee quality and drive excellent customer satisfaction.

Responsibilities:

• Ensure that products produced on site meet all quality criteria, i.e. in spec, labelling, visual presentation

• Track trends on quality performance, customer complaints, defects, non-conformances and take appropriate corrective action. Investigate and resolve customer complaints and reduce level of site complaints

• Ensure that the quality systems operate effectively in order to satisfy customers, that we meet all their requirements

• Learn our supplies products and processes

• Consult with customers, suppliers and colleagues at different Zebra locations

• Develop understanding of various standards and systems at Zebra to participate in internal and external audits

• Liaise with customer technical representatives and co-ordinate site visits

• Implement appropriate trend analysis and other statistical and factual reporting to support quality improvement

• Maintain an internal auditing system that will satisfy the changing requirements of our customers in a cost-effective manner

• Ensure compliance with customer codes of practice, legislation and third-party standards

Qualifications:

• Previous experience in quality and /or customer experience desirable

• Customer complaint handling

• Attention to detail

• Excellent verbal communication and social skills with experience of building trusted relationships, rapport and having a passion to help

  If you have a passion for product quality and are looking for a job with career progression prospects in a fast paced environment we would love to hear from you!

  Zebra Benefits

• Private Medical Insurance (PMI). This covers your private medical expenses in the event of illness. The cost of this insurance is paid by Zebra and is treated as a taxable benefit by HMRC.

• Company Sick Pay (CSP) Scheme.

• Dental Insurance: access to our corporate policy.

• GEM (going the Extra Mile) our global reward and recognition program.

• WellTrack: wellbeing program to help you take control of your health by tracking goals, joining company step challenges and lifestyle coaching to earn GEM points

• Service Awards: GEM points awarded for each 5 years of service.

• EAP (Employee Assistance Program): free confidential support service which can help you and your dependents solve challenges as well as benefit from employee discounts.

• Group Personal Pension Plan (company matched contributions up to 7% subject to employee earnings).

• Referral scheme: chance to earn between £750 and £1,500 gross for successfully referring a friend to Zebra (subject to certain criteria).

• Enhanced Maternity and Paternity Leave.

• Paid Time Off (PTO) – 25 days’ annual leave (pro-rated if working part-time).

• 8 bank holidays (pro-rated if working part-time) plus company discretionary Z Day (Zebra’s very own annual bank holiday).

• Summer Flex Fridays (subject to role) and Focus Fridays.

• Life Assurance four times basic salary.

• 4 days (32 hours per year) of paid volunteer service.

• Cycle to Work Scheme.

• Electric Car Scheme.

• Income Protection in the event of long-term absence from work due to illness or injury.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.