Campus Pride Jobs

Job Description:

The Product Training Specialist is a key-player in the Customer Service organization for Ormco having advanced product knowledge. This role creates, develops, implements and conducts trainings and development programs for Ormco CS team members and is connecting the CS team with product specialists across the organization, supports CS Representatives in product knowledge awareness on daily bases. This role reports to Head of Customer Care for Ormco Prague.

Responsibilities :

• Acquires advanced product knowledge on Ormco ortho portfolio, maintains the knowledge through active connection with Ormco training team and product managers in countries.

• Creates, organizes, plans, and conducts onboarding, orientation, product training, system training and skills training for CS employees.

• Develops unique training programs to fulfill CS specific needs to maintain or improve job related knowledge and skills.

• Assesses training and development needs through surveys, interviews, focus groups, and communication with team managers and customer representatives.

• Creates and/or acquires training procedure manuals, guides, and course materials.

• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

• Creates a Product forum for CS organization, consolidates repetitive questions and actions on any potential knowledge gaps.

• Evaluates program effectiveness through assessments, surveys, and feedback.

• Maintains the knowledge of the latest trends in training and development.

• Works closely together with inter CS team members and leaders and well as with product managers and Global Sales Training team.

• Performs other related duties as required.

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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Job Requirements:

Job Requirements:

• Preferred experience from dental sector (from dental laboratory, dental practice nursery, etc.)

• Technical orientation

• Excellent verbal and written communication skills.

• Demonstrated experience in a similar role

• Fully fluent in English, any other European language as advantage.

• Strong presentation skills.

• Adept with a variety of multimedia training platforms and methods.

• Ability to evaluate and research training options and alternatives.

• Ability to design and implement effective training and development.

• Advanced in structuring

• Comfortable with digital products

Operating Company:

Ormco

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .