Job Information
Takeda Pharmaceuticals Supply Chain Specialist in Prague, Czech Republic
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Job Description
Supply Chain Specialist CZ/SK
OBJECTIVES:
The Supply Chain Specialist will manage the processing of Customer Orders for CZ/SK, reporting to the Supply Chain Manager as appropriate.
The Supply Chain Specialist will maintain supply of Takeda products to Customers, liaise with the 3PL and provide customer service for these products including managing customer complaints and queries.
This individual will be responsible for the timely completion of goals and objectives.
ACCOUNTABILITIES:
Support Supply Chain team with order management processes for customers in Czech Republic and Slovakia, inventory control and supply management
Perform customer services tasks, e.g. managing orders, process invoices, answering and solving complain
Set up an open and effective information flow within Czech Republic and Slovakia organization, suppliers and distribution partners
Create and maintain master records related to customers and pricing conditions
Support QA teams with regard to deviations, Corrective and Preventive Actions, Change Control Requests and other QA investigations
Coordinate import/export licenses with regard to narcotic products
Invoice and credit customers
Answer customer claims and handle customer returns (e.g. credit notes)
Issue credit notes pertaining to price adjustments
Cooperate with commercial teams on promotional activities delivery
Manage and monitor tender procedures
Archive sales documentation
Report sales and stock-outs to relevant authorities
Provide support during Launch period
Manage Pricelists in FIT
Managing of DTP provider
Managing of local emergent warehouses
Managing and monitoring of actual artwork versions for deliveries
Preparing data for scrapping to 3PL
Manage interface with 3PL connected to customer orders and complaints
Releasing of sales orders in SIMS tool
Ensure fast availability of missing documentation to Logistics Service Provider
Provide missing documentation to Logistics Service Provider (Phoenix) and ensure that Logistics Service Provider (Phoenix) has made the goods available in Takeda’s ordering system
Document outcome and timelines on the above steps/flow
Continuously improve customer satisfaction in Czech Republic and Slovakia
Assess and address customer satisfaction
Managing activities and projects for improving customer experience
Monitor and manage customer service performance in area of responsibility
Collect information on transactions and volumes
Support on an ad-hoc basis the Supply Chain Manager
EDUCATION, KNOWLEDGE AND SKILLS:
Required:
University Degree preferable
1-2 years of experience from Customer Service operations (order handling, invoicing and credit notes), transportation, and customer claims preferably within the pharmaceutical or food industry.
Knowledge and related functional expertise in SAP and some of its modules (Material Management MM, Sales and Distribution SD, Warehouse Management WM, Demand Planning IBP or Supply Network Planning SNP)
Experience with the European pharmaceutical market is preferred
Fluent in Czech and English, written and verbal
Good analytical skills and confidence in working with data and systems (Microsoft Excel and SAP)
Ability to work in a transnational organization
Good collaboration and communication skills
Able to solve problems and propose solutions
Experience from improving business practices/working procedures
Result oriented, motivated, flexible and proactive
Cultural awareness and understanding the way of behavior in different cultures
Holistic view
Strong ethics and integrity
Locations
Prague, Czech Republic
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time