Job Information
Oracle GenO CSS Managed Cloud Services Engineer (MCS) in PRAGUE, Czech Republic
Job Description
Start your success story with GenO
Oracle
At Oracle our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day: https://www.youtube.com/watch?v=yyUAPdt4VPE
GenO
Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed in shaping your future? We’ll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.
Generation Oracle (GenO) is Oracle’s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future.
Join us as a Cloud Functional Application Engineer/ Cloud Developer Engineer
Become Oracle Cloud Functional Application Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies. As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.
Job Description
Oracle Customer Success Services is an organization providing tailored mission critical support services for the full Oracle Product Stack. CSS understands the customer's needs and helps them to increase availability, improve performance, mitigate risks and save costs.
The Customer Success Services (CSS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.
Click here (https://www.oracle.com/support/advanced-customer-support/index.html) for more information about CSS
Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies.
What you'll bring
Bachelor degree in subject such as: commerce (Accounting, administration), business administration, Computer Science, Computer Engineering, Information Technology, Information Systems, Software Engineering, Data Science, Data Analytics or related major. Or up to 2 years relevant experience.
Technical aptitude: You have an interest, understanding and curiosity in cloud technology concepts such as Artificial Intelligence (https://www.oracle.com/artificial-intelligence/) , Blockchain (https://www.oracle.com/blockchain/) , Machine Learning (https://www.oracle.com/artificial-intelligence/database-machine-learning/) , DevOps (https://www.oracle.com/devops/) , Security (https://www.oracle.com/security/) and Oracle Cloud infrastructure (https://www.oracle.com/uk/cloud/)
Fluency in English. Any other language (French, Spanish, German) will be a plus
Communication skills: You have an ability to collaborate and present concepts clearly.
Innovation: You’re open to new ideas and challenges
Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude.
Resilient and capable of working effectively under pressure.
Strong organization, negotiation, and planning skills
High energy: You’re optimistic, always eager to interact and influence people.
Teamwork: You’re a fantastic team player who also loves smashing individual goals.
Critical thinking: You’re a natural strategist who can analyze situations, identify issues, and solve problems creatively.
Love & passion for customer success.
Career Level - IC1
Responsibilities
What you'll do
Delivering high quality results to Oracle Customers.
Ensuring adherence to internal methodology, tools, and quality standards.
Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience.
Understanding customer requirements and based on own skills and experience, being able to
Design the proper architecture using the most appropriate products.
Design a technical plan to integrate them and
Implement the technical solution.
Troubleshooting and solving whenever feasible, the issues the customer may face using Oracle Products.
Escalating at the right time customer issues to Technical Account manager where relevant.
Active participation on Services development.
Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others which can benefit CSS business results.
problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.
Able to demonstrate time management.
Able to complete individual goals as well as work in a team environment.
Professional demeanor.
Learn from experts and contribute to bring value to our customers leveraging on Oracle’s international network of experts.
Contribute as a team member on customer projects together with Oracle experts and leaders.
Learn how to design solutions using Oracle leading technology and Consulting methods, tools, and best practices.
Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.
Availability to work in scheduled out of hours operations when required.
What we'll give you
Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
Fun and flexible work for the ideal work-life balance
An inspiring, inclusive, and multicultural community that values fresh perspectives.
A buddy program: a senior expert will be assigned to work closely with you to help you making connections and learning the business.
World-class professional training from industry experts.
A defined career progression based on annual performance and personal development followed closely by a direct manager.
The opportunity to engage with a variety of customers in multiple areas.
Competitive pay and excellent benefits that will help you do your best work.
Gen O Enablement Program
We’ll provide the right tools, training, resources and personalized followup for GenO to develop the necessary skills to help steer our business into the future!
GenO Recruitment
GenO isn’t like other career programmes!
Find all the information about Generation Oracle Recruitment in our EXTERNAL PORTAL (https://www.oracle.com/emea/corporate/careers/generation-oracle/)
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer