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J&J Family of Companies Customer Service Specialist with German in Prague, Czech Republic

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

CUSTOMER SERVICE SPECIALIST WITH GERMAN

Location: Prague

Full-time, permanent contract

Our Customer & Logistics Services department is targeting all German speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Specialist serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.

YOUR responsibilities & YOUR impact:

  • Validating orders

  • Processing customer sales orders, free goods, rush orders, and samples

  • Responding to customer inquiries for new and existing orders

  • Customer complaint management

  • Management of customer’s requests in CRM (Customer Relationship Management)

  • Entering/processing credit memos/returns

Qualifications

We would love to hear from YOU, if you have:

  • Native/Fluent level of German: You will be mostly communicating with native professionals

  • Previous experience from Customer Service for minimum approx. 1 year

  • Accuracy and attention to detail: You will be responsible for managing precise order details

  • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email

  • PC skills: previous experience with Microsoft Outlook, Word and Excel

  • SAP knowledge

This is what awaits YOU at J&J:

  • A challenging and interesting job in one of the biggest global healthcare companies

  • Extensive long-term opportunities for personal and professional development

  • Healthy and active work environment

  • Competitive salary based on experience and comprehensive benefits package:

  • 5 weeks of vacation, home office, flexible working hours, sick days

  • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card

  • Contribution for: Prague public transportation, language study, illness leave, pension contribution,

  • Refreshment in the workplace, company gym, free sports activities, corporate events

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health and your employment would be governed by New Consumer Health’s employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by New Consumer Health at an appropriate time and subject to any necessary consultation processes.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

Primary Location

Czech Republic-Prague-Prague-

Organization

JNJ Global Business Servi (7761)

Job Function

Operations

Requisition ID

2206040602W

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