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Job Information
Procter & Gamble Customer Service Operations Specialist in Prague 1, Czech Republic
Job Location
Prague 1
Job Description
Are you a detail-oriented individual with a passion for supply chain and customer service? Start your professional journey with P&G!
We have an exciting opportunity for you to join our team and embark on a rewarding career path as a Customer Service Operations Specialist!
As a Customer Service Operations Specialist at P&G, you will play a critical role in evaluating and enhancing the processes that drive our customer interactions. You will be at the forefront of our supply chain operations by supporting daily communication with our customers, overseeing inventory management, ensuring order fulfillment and compliance with industry regulations and organizational policies. Your expertise and attention to detail will be vital in meeting customer needs and exceeding their expectations.
You will have the autonomy to identify and address bottlenecks, proactively resolve issues, and implement best practices to enhance our customer experiences. We believe in fostering a culture of innovation, where your fresh ideas and unique perspectives will be valued. By staying ahead of the curve in our ever-changing marketplace, we can continue to deliver exceptional service to our customers.
Why P&G?
We are a global leader. As one of the largest manufacturers of consumer goods in the world with operations in over 180 countries, P&G is a global Fortune 100 company that cultivates future leaders across diverse industries around the globe.
You’ll learn and develop. We offer a variety of growth and assignments opportunities in broad Product Supply organization, great onboarding, and flexible work arrangements.
You’ll have “meaningful, challenging work” - reason ranked as the #1 for staying at P&G.
This is your chance to become a true expert in a field. How?
What you’ll do when joining the team?
Support P&G's drive to be the #1 Supplier by responding to customer needs in a timely manner
Control order acquisition, including monitoring, customer contact, and problem escalation if needed
Monitor and implement supply chain KPIs using appropriate systems
Communicate order changes, corrections, and status internally and externally
Coordinate and support logistics projects with customers
Ensure on-time order processing and check shipment status
Support accounts receivable in closing open items through cooperation with customers and sales
Actively participate in strategic and operational projects
Manage the invoice archiving process, including checking printed invoices and mailing them to customers
… and more!
This is an excellent opportunity to kick-start your career!
What skills might be essential to thrive as a Customer Service Operations Specialist?
analytical skills | problem solving | data analysis | reporting | excel | organizational skills | self-motivation | time management | ownership | confidence | communication skills | attention to details | fluent Czech / Slovak & English | customer service
What else?
Having some ERP experience or interest to learn, ideally SAP
Very good understanding of supply chain processes & best practices
You shall be able to communicate with Slovakian customers as well. Other cluster languages (Polish, Hungarian) would be an asset
At P&G, you'll be a leader from Day 1, building your enterprise skill set in a dynamic and ever-evolving environment so that you can become a world-class leader. P&G offers meaningful, challenging work from Day 1, and our culture helps coach, develop, and mentor you for fast-paced career progression.
Join our team, and you will have the autonomy to make a significant impact from Day 1!
Job Qualifications
Supply chain – very good understanding of processes & best practices
ERP experience – hav ing some or interest to learn, ideally SAP
Communication – effectively communicate to internal partners and external customers.
Analytical capabilities – data analysis & r eporting
Agility – Interface a broad section of customer orders, resolving issues/blocks
Languages – fluent Czech & English. A ble to communicate with Slovakian customers as well. Other cluster languages (Polish, Hungarian) would be an asset
Job Schedule
Full time
Job Number
R000110290
Job Segmentation
Recent Grads/Entry Level (Job Segmentation)
P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.
The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.