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This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1154873

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We want you to join our team here at FedPoint!

As a Customer Service Agent, you will be the cornerstone of our customer support operations. Youll interact with customers via telephone, email and correspondence assisting them with a variety of needs, including account updates, billing inquiries, and claims information. Youll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed. Become an essential part of ourFederal Long Term Care Insuranceteam at FedPoint, where your contributions will directly impact federal customers and their families.

Compensation:Up to \$22.00 per hour (based on experience)

Start Date:Friday, February 7, 2025

Location:Portsmouth, NH - HYBRID, 2 days in office and 3 days work from home.

Full-Time Position:Monday - Friday ONLY. 8-hour shift between 8 am and 7 pm EST.

Training:3 WEEKS: Monday-Friday, 8:30 am - 5:00 pm EST, starting the week of February 10, 2025,In person attendance for these training days is required.

Key Responsibilities:

Customer Interaction (85%):Handle a variety of service inquiries via telephone, email, and chat. Process transactions and provide accurate information using our web-based systems. Ensure documentation of all customer interactions following HIPAA guidelines.

Outbound Communication (10%):Proactively reach out to enrollees for information and updates.

Training & Development (5%):Formal career track leading to advancement opportunities, including mandatory Long Term Care certification within 9 months of employment.

Qualifications:

• High school diploma or equivalent.
• At least 6 months of high-volume call center experience or 2+ years of related customer service experience.
• Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.
• Must be able to attend the full 3 weeks of training with the start date of Friday 2/7/2025 (training is fully on-site)

Why Join Us?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

AtFedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You\'ll have the opportunity to make a significant impact while honing your customer service skills and advancing your career.

In addition to working for a company with great people and an excellent reputation,whats in it for you?

• Advancement opportunitiesthrough a formal call center career track.
• Generous401k plan: 100% match of employee\'s contribution, up to a maximum of 6% salary, vests immediately.
• Lots ofpaid time off:**3 weeks vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefitsinclude health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paidparental leave
• Tuition reimbursementprogram to support career goals.
• Corporategiving and matchinggifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, andcareer development programs.
• Comprehensivewellness programoffering a variety of resources and activities to help support your well-bei g in the following areas: career, financial, mental, emotional, physical, social and community.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the companys affirmative action plan, policy stat