Job Information
Paladin Technologies Systems Infrastructure Manager in Portland, Oregon
At Paladin Technologies Inc. our technology team is dedicated to serving our enterprise clients’ building technology needs, including physical security and audio video systems. The Manager, Systems Infrastructure will be responsible for leading and organizing the delivery and maintenance of our customers IT systems and related building technology.
RESPONSIBILITIES:
Team Leadership:
Recruit, hire, and develop a high-performing team of systems analysts.
Provide ongoing coaching, mentoring, and performance management.
Foster a collaborative and supportive team culture.
Maximize the team’s billable time
Project Management:
Oversee the planning, execution, and delivery of complex systems projects.
Ensure projects are completed on time, within budget, and to the highest quality standards.
Collaborate closely with sales engineering, operations, and other departments to ensure a seamless customer experience.
Capacity Planning:
Assess the team's workload and capacity to meet current and future demands.
Identify and address any resource constraints or bottlenecks.
Implement strategies to optimize team efficiency and productivity.
Tool and Template Development
Identify and prioritize the need for new tools or templates to improve team processes and productivity.
Develop and implement standardized templates, guidelines, and best practices for various project phases, such as requirements gathering, system design, testing, and documentation.
Create and maintain a repository of reusable assets, including code snippets, configuration files, and documentation.
Evaluate and select appropriate tools and technologies to support the team's work, considering factors such as cost, functionality, and ease of use.
Provide training and support to the team on the use of new tools and templates.
Knowledge Management and Sharing
Establish and maintain a knowledge base or wiki to capture and share best practices, lessons learned, and technical documentation.
Encourage and facilitate knowledge sharing among team members through regular meetings, workshops, and peer reviews.
Promote a culture of continuous learning by providing opportunities for professional development, such as attending conferences, workshops, and training sessions.
Process Improvement
Identify and analyze opportunities for process improvement within the team's workflow.
Implement and monitor process changes to enhance efficiency, quality, and customer satisfaction.
Technical Expertise:
Stay up-to-date on the latest technology trends and best practices.
Provide technical guidance and support to the team.
Ensure that the team is equipped with the necessary tools and resources to deliver high-quality work.
Customer Satisfaction:
Prioritize customer satisfaction and exceed customer expectations.
Work closely with customers to understand their needs and requirements.
Resolve customer issues and concerns in a timely and effective manner.
Interdepartmental Collaboration:
Build strong relationships with colleagues in other departments to foster effective collaboration.
Coordinate with cross-functional teams to ensure project success.
Participate in interdepartmental meetings and initiatives.
QUALIFICATIONS:
Minimum of 15 years’ progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems
Post-secondary degree or diploma from a Technology Institute in computing or electronics, or equivalent experience
Ability to pass varying levels of security clearance
Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders
Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment
Ability to work independently or in a team environment, with strong interpersonal skills
Willingness to mentor and build the technical abilities of the organization
Strong analytical and problem-solving skills
Comfortable with remote work and participating in remote teams
Experience with the following technologies is required:
Windows Server, Windows 10/11, and SQL Server
VMware, Hyper-V or other HCI/virtualization platforms
IP networking, SD-Wan, routers/switch configurations
Backup, replication and DR concepts
Powershell and other scripting languages
AWS or Azure cloud computing and network environments
Cybersecurity and system hardening
Accreditation or certification from a major network supplier such as Cisco
Accreditation or certification with Windows Server and SQL Server
Experience with the following technologies is an asset, but not necessary:
Understanding of, and experience with, Physical Security system integration, including CCTV, Access Control, Intercom, Intrusion or Audio Video management platforms
Devops and other advanced system delivery and support automation
Pay Rate: $105 - 140k DOE
Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources. Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request. We thank you for your application, however only those selected for an interview will be contacted.
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