Job Information
Portland General Electric Senior Manager, Utility Corporate Communications in Portland, Oregon
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Senior Manager of Utility Strategic Communications will lead multiple functional teams and workgroups within Corporate Communications, including executive and internal communications, media relations, crisis communications, and constituent and project communications. This role will advise and inform department level strategies, develop and implement execution plans, establish performance metrics and standards and assure quality and outcomes, and advance innovation in utility communications. The Senior Manager will report to the Sr. Director of Communications and Brand.
Job Function Summary
Plans, prepares and relays information to employees, the press and the wider community.
Key Responsibilities
Manage Communications Team Manages communications team and agency partners responsible for planning, developing and relaying information to PGE employees and external audiences. Ensure efforts are aligned with corporate strategy, business objectives and executive guidelines; provides technical management for the team, ensuring that objectives are measured and met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose; establishes strategy and metrics for functions overseen and monitors team performance to strategic goals; provides coaching and mentoring; manages to results; develops and implements employee engagement strategy.
Manage Proactive Image Agenda Leads team in development and execution of proactive strategic communications efforts for the organization, ensuring PGE is positioned as a leader and trusted energy partner.
Manage Employee Communications Provides strategy and execution oversight and leadership for team that engages employees in our company story, strategy and helps employees realize the role that they play in driving success.
Functional Leadership Exercises comprehensive functional and industry knowledge in specialized areas; identifies and resolves complex multidimensional business problems; exercises delegated authority over planning, direction and timely execution for a functional area or program; establishes and maintains contacts with management levels within and outside the company and with industry experts in accomplishing function or program objectives.
Financial Management Sets strategy and develops plans, policies and processes for the accounting, budgeting and, where applicable, charging of department resources and services, including the definition of cost models and charging models; sets, negotiates, approves and manages all financial budgets and targets, ensuring that there is adequate funding for department objectives and plans.
Resourcing Oversees workforce planning and resource strategy across multiple departments, ensuring that there is adequate skilled resource to meet planned service delivery or department objectives; ensures integration with strategic human resource plans; responsible for recruitment, development and demand forecasts for multiple departments.
Professional Development Determines organizational development needs in line with business needs and strategic direction of departments; generates development strategies to achieve required change; monitors progress and evaluates business benefits achieved.
Education/Experience/Certifications
Education Requires a bachelor’s degree in corporate communications, marketing or other related field or equivalent experience.
Experience Typically 10 or more years in utility-sector corporate communications or marketing or related field. Management experience preferred.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
Expert knowledge of the utility industry, including operations, business norms and governing laws and regulations
Expert knowledge of communications theory, principles and practices, including communications channels, platforms and technologies
Expert written and verbal communication skills, including concepts of grammar, punctuation and style, to effectively communicate complex ideas and concepts to different and diverse audiences
Expert presentation development and delivery skills across a variety of communication channels
Expert knowledge of leading communications technology
Advanced skills in enterprise wide strategy development
Expert skills in creativity and innovation
Expert knowledge of PGE policies, practices, mission, vision and values
Expert knowledge of utility regulatory framework, operations and business norms
Expert strategic communications planning skills to develop a framework for strategic communications, defining strategic and measurable objectives and adjusting the strategy in response to or anticipation of changing conditions
Expert crisis communication management skills, including developing and implementing plans and procedures for responding to urgent and threatening situations and immediately mobilizing and deploying resources
Expert ability to anticipate emerging issues that have the potential to impact revenue or reputation in order to devise and lead communication response plans
General Competencies
Expert analytical thinking skills
Expert conflict management skills
Expert consulting skills
Expert creativity and innovation skills
Expert customer focus skills
Expert decision-making skills
Expert diplomacy skills
Expert enterprise/business awareness skills
Expert organization and prioritization skills
Expert resource management skills
Leader Practices
Drives Vision and Purpose
Business Insight
Strategic Mindset
Develops Talent
Manages Ambiguity
Physical and Cognitive Demands
Cognitive Level
Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).
Cognitive
Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks
Schedule/Attendance
Ability to work long hours
Ability to work a variable schedule
Physical Capabilities
Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less)
Driving/travel/commute: Overnight inside/outside the service territory - Frequently (at least once a week or more)
Driving/travel/commute: Overnight inside/outside the service territory - Occasionally (one to two times a month or less)
Computer use (use computer regularly for entire work shift)
Environment - Indoor
Office
3 day per week office requirement
Compensation Range:
$139,230.00 - $258,570.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.
We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.