Campus Pride Jobs

JOB REQUIREMENTS: Duties and Responsibilties of Job: As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry\'s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization\'s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization\'s most \"precious resources\" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. Position Summary This position the Client Success Manager (CSM) I is responsible for managing Utility and Energy Service Company accounts, maintaining long term relationships while delivering sales and profitability. The Client Success Manager is responsible for protecting AMC\'s share position, identifying opportunities for sales and margin growth, and providing guidance to leadership and other internal functions to help align company resources in a way that creates value for AMC and its strategic accounts. The Client Success Manager I falls into the Client Success Manager family of roles which also contain Client Success Manager II and III. The CSM I is expected to use this role as an opportunity to learn to be more independent and enable to take a more leading role with all duties and responsibilities described herein. As the individual shows this growth, they will be more prepared for CSM II and III roles. The Client Success Manager family supports the company\'s e-commerce, education, and transactional business channels. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. * Owns or assists utility client facing relationship (eCommerce, Products & Incentives) for assigned Accounts measured by KPIs and/or program goals. * Working with Operational Support, assists w/ internal project plans to drive client success. * Understands and follows SLA set for clients. * Leads weekly/monthly check ins with clients. * Meet client program goals including financial targets and milestones for the program. * Responsible for forecasting products and Operating Plan labor hours that tie to client goals and SOW commitments. * Become the liaison with cross-functional internal teams (including Operations, Customer Service, Marketing, IT and Finance departments) to improve the entire customer experience. * Establish and strengthen customer relationship; be seen as a trusted advisor. * Drive Quarterly Business Review meetings with Clients to ensure successful relationship, identify problems, and drive new business opportunities for company. * Demonstrate a thorough understanding of customer needs and requirements; and appropriately position compa To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjExMDc4Ljg3NzBAZnJhbmtsaW5lbmVyZ3ljb21wLmFwbGl0cmFrLmNvbQ -- 3 Requirements -- \ **** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjExMDc4Ljg3NzBAZnJhbmtsaW5lbmVyZ3ljb21wLmFwbGl0cmFrLmNvbQ