Job Information
Global Industrial Support Specialist, Product Operations in Port Washington, New York
Support Specialist, Product Operations
Date: Nov 8, 2024
Location:
Port Washington, NY, US, 11050
Global Industrial
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.
Key Responsibilities
Support Product Management strategic initiatives to grow categories and achieve company sales and profit objectives
Advocate for the voice of the customer and help guide internal teams through all changes and iterations of the product data with a high focus on creating the best possible experience for our customers
Look for process improvements to help make changes across the organization while looking to improve our overall customer experience
Execute projects by working with Category Managers, IT developers, Digital Merchandising, Warehouse Operations, Purchasing and other stakeholders
Assist Category Managers with all elements of supplier relationships 
Initiate line reviews and utilize cross functional resources to enhance content to meet product standards, identify pattern and trends and proactively present solutions to Category Managers
Create, update, and maintain documentation around processes and procedures 
Provide ongoing support to sales for large bid opportunities and solutions
Continually monitor the financial performance of the assigned product lines to ensure there is constant feedback into the success of the product line strategy and execution.
Assist with internal data collection and analysis to support department projects
Competencies and skills
2 or 4 year degree preferred
2 years of work experience in Merchandising, Product Management, or Category Management
Motivated individual with strong analytical and business skills
Proven and demonstrated project management and execution skills with the ability to overcome barriers and solve problems
Resourceful, eager to learn, keen attention to details and deadlines
Proficient computer skills especially in MS Excel & data analytics
Ability to work within a team and articulate execution plans and allocate resources for tasks
Knowledge on PowerBI, other analytical tools, lean process improvement a plus
Excellent written and verbal communication skills
Strong interpersonal skills to work with various departments
EEO/AA Statement
Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.