Job Information
City of Port Orchard IT Support Specialist in Port Orchard, Washington
Pays $39.43 to $45.72 per hour Benefits include medical, dental, vision, and life insurance. HRA VEBA account may also be provided. Retirement benefits include a choice between PERS 2 or 3 and optional Deferred Compensation. The City recognizes 11 paid holidays and provides 2 personal holidays annually. Vacation leave is accrued at 0.0385 hours per straight time hour paid in the first 2 years of employment, with increases thereafter. Employees earn 0.0462 hours of sick leave per regular straight-time hour paid. More benefit details are available by clicking on the "Benefits" tab of the linked job posting.
Major Function and Purpose This position plays a crucial role in supporting the smooth and efficient operation of the City's IT infrastructure, encompassing computer and telecommunication networks. Provides comprehensive end-user support, technical assistance, routine maintenance, and prompt service resolution for a diverse range of technologies, including desktops, servers, software applications, operating systems, network hardware, connectivity, peripherals, telephony, and mobile devices. General Function The IT Support Specialist provides exceptional customer support and technical assistance to users of desktop computers, mobile devices, and telephony systems; provides proactive system maintenance; ensures network backups; and performs seamless hardware and software installations. Supervision Responsibilities This is a non-supervisory position.
Job Duties and Responsibilities This job description reflects general details as necessary to describe the principal functions of this job, the level of knowledge and skill required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. These listed duties and responsibilities in no way imply these are the only duties to be performed. Individuals may perform other duties as assigned, including, but not limited to working in other function areas to cover absences or provide relief, to equalize peak work periods, or to otherwise balance the workload. Accordingly, individuals occupying this position will be required to follow any job-related instructions, tasks, or other duties as assigned by the Director or designee and must be able to proficiently perform all assigned duties.
Serve as the primary point of contact for users experiencing computer-related challenges.
Provide timely and effective technical support to City employees via phone, email, and in person, for computers, mobile devices, networks, and peripherals.
Troubleshoot and resolve a wide range of IT issues, including:
- Computer hardware and software problems (e.g., operating systems, applications, peripherals)
- Network connectivity issues (e.g., Wi-Fi, VPN, LAN)
- Email and calendaring problems
- Mobile device support (e.g., smartphones, tablets)
- Audio-visual equipment support
Install, configure, and maintain computer systems, software, and peripherals.
Assist with the deployment and maintenance of end-user devices (e.g., laptops, desktops) including patches and updates.
Prioritize and escalate complex matters as needed, while actively researching and implementing innovative solutions.
Provide basic cybersecurity training and support to employees.
Maintain accurate records of all support requests and resolutions.
Assist with the inventory and maintenance of IT equipment.
Participate in ongoing professional development to stay current with industry best practices.
Prepare equipment being retired for disposal.
Assist with public records requests.
Reliable and regular attendance is require