Job Information
NTT America Solutions, Inc. MS Engineer L1 - NOC in Port Elizabeth, South Africa
Want to be a part of our team?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
As a Network Operations Engineer, you'll be responsible for monitoring and managing network equipment. You'll work in our internal IT infrastructure and will be responsible for configuration, monitoring and maintaining the company's servers.
Key Roles and Responsibilities:
Monitors client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Full approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Execute approved maintenance activities including patching and configuration changes
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Academic Qualifications
Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
ITIL certification
CCNA R/S
Required Experience:
Working knowledge and understanding of IP, WINS, DHCP, DNS, etc.
Working knowledge and experience with routers & switches
Entry level experience with troubleshooting and providing support required in network/ datacentre/systems/ storage administration and monitoring Services within a medium to large ICT organization
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Skills Summary
Cisco Routers and Switches, Internet Access, Network Support, Routing Protocols, Troubleshooting
What will make you a good fit for the role?
Remote Type :
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category