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Stanford Health Care Patient Flow Coordinate in Pleasanton, California

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Cardiovascular Health Destination Service Line Patient Flow Coordinator, under general supervision and guidance of clinic manager and the program care team (registered nurse coordinators, advanced practice providers and attending physicians), coordinates and manages the day to day patient care coordination, transitions of care activities, and clinic operations of their designated program in the clinic. The scope of responsibilities includes patient flow management, resolution of complex work cell issues within the program, administrative and resource coordination for their assigned program and coordination of patient care for Cardiovascular Health Destination specialty programs in Cardiovascular Medicine, Cardiothoracic Surgery and Vascular Surgery. The PFC also collaborates with management to evaluate, recommend, and conduct performance improvements and workflow efficiencies within their scope of practice. This position serves as a standard across the Stanford Health Care enterprise for the Cardiovascular Health Destination Service Line.


Stanford Health Care

What you will do

  • Under direction of a physician and/or resident physician, the focus of the job is to enhance the efficiency and improve the throughput of patients while maintaining and improving patient satisfaction. The Flow Coordinator (FC) will accomplish this in the following manner:

  • Record a physician-directed patient history of present illness (HPI), past medical history (PMH), family and/or social history and physical examination (PE), including pertinent positives and negatives.

  • Record procedures and the results of laboratory tests and radiographic images.

  • Improve the efficiency of patient care by assisting the physician with routine matters.

  • Serve as an ambassador/liaison between the physician, the patient, and the Cardiovascular Health staff. The FC may serve as a liaison between the physician and nurses, clinical associates.

  • At the physician's discretion, the FC shall accompany the supervising physician during a patient's history taking and examination. The physician will personally elicit the patient's HPI, which will be recorded by the FC.

  • The FC will record onto the electronic medical record (EMR) the details of the patient's visit as directed by the physician. The physician may elect to personally document any part of any patient's record, or to complete it in its entirety.

  • The FC can assist the physician with researching and recording a patient's PMH by assembling and reviewing nurse's notes, EMS reports, referral notes from other health care facilities, and hospital records (e.g., prior admission notes, discharge summaries, operative/procedure notes and records).

  • Must successfully complete Stanford's Physician Coordinator Training and Orientation Program and attend any required Stanford new-employee orientation sessions, complete all HIPAA/Compliance training and background/exclusion checks required, receive any vaccinations required, and sign all applicable confidentiality agreements and forms.

  • Performs patient care, including vital signs, weight, height, rooming and assisting providers with cardiovascular medication reconciliation

  • Performs 12 Lead EKG

  • Schedules, processes, prepares, and dispenses cardiac device (zio/holter) monitor and tracks patient remotely for results

  • Perform compression stockings measurements (Vascular & Cardiology)

  • Prep and assist with in-clinic Vascular Procedures including phlebectomy, vein ablation, varithena, sclerotherapy, Perm cath/TDC removal.

  • Assist with wound dressings for Vascular Surgery

  • Monitor and report patient’s lab results, blood pressure logs and weight logs for cardiac medication management

  • Monitor, initiates and submits electronic prior authorization for cardiac medications

  • Schedules peer to peer insurance authorizations for cardiovascular clinic visits and cardiac and vascular diagnostics procedures/testing

  • Coordination of care for complex cardiac echocardiogram and vascular lab scheduling/surgery scheduling

  • Assist patient in coordination of procedure (i.e TAVR, catherization, cardioversions, pacemaker, vascular surgery, cardiothoracic surgery, transplant, etc.)

  • Understands proper use and applications for the following imaging modalities: radiology (CTA/PET, MRI), Echo, catheterization, carotid ultrasound, vein and arterial mapping.

  • Coordinates/triage cardiovascular hospital discharge appointments before discharge from inpatient

  • Assist, monitor and perform virtual rooming for cardiovascular providers

  • Weekly clinic preparation of cardiovascular clinic visit (i.e. pre-post op clinic appointments, lab work, monitoring and reporting results from heart device testing and diagnostic testing)

  • Coordinates day to day support operations and services for the clinic and cardiovascular program

  • Ensures the timely completion of work assignments.

  • Responsible for workplace safety and infection prevention within the scope of the role.

Education Qualifications

  • High School Diploma or GED equivalent ANDMedical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training/experience

Experience Qualifications

  • 1-3 years of directly related experience

Required Knowledge, Skills and Abilities

  • Ability to apply judgment and make informed decisions in a moderately complex environment.

  • Demonstrated ability to establish effective working relationships at levels above and below and build consensus around decisions.

  • Ability to research and interpret relevant regulations, guidelines, and standards.

  • Demonstrated ability to solve problems and identify solutions.

  • Ability to speak and write effectively at a level appropriate for the job.

  • Knowledge and the ability to apply and implement organization and administrative practices specific to the area supported.

  • Knowledge and understanding of the needs, deliverables and interdependencies of the functional organization being supported.

  • Knowledge of computer systems and software used in functional area.

  • Knowledge of applicable new technologies and ability to maintain and stay abreast of updates and changes.

Licenses and Certifications

  • BLS - Basic Life Support required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

  • Know Me: Anticipate my needs and status to deliver effective care

  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.