Campus Pride Jobs

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Porposed Schedule: full-time 40 hours per week and based on the needs and operating hours of the center which are Monday - Thursday 8a-8p, Friday 8a-5p, Saturday 8a-1p

Position Summary

The Practice Leader is directly responsible for the daily leadership of health center operations while embracing the Core Values of Quality, Appreciation, Creativity and Sustainability in pursuing the HHHN Mission and Vision. The Leader will be responsible for holding their team members accountable for the delivery of an exceptional patient experience as measured by patient satisfaction surveys and patient feedback. The Leader will: achieve annual performance goals related to quality, compliance and financial outcomes; attract and retain the right people to maintain high service standards and deliver quality patient care; and support the implementation of a sustainable team-based care model.

The Leader will work closely with the Medical Leader on day-to-day problem solving, co-management of health center performance and implementation of key objectives. Strong collaboration between operational and medical leaders across the organization is essential as everyone works toward a common set of goals and benchmarks for success.

Essential Duties and Responsibilities:

• Promote and monitor patient satisfaction continuously; provide coaching when necessary and positive reinforcement; create and support a patient centric culture and lead by example

• Respond promptly to patient feedback and ensure the patient is 100% satisfied with the actions taken to improve patient experience; hold team members accountable

• Lead, manage and hold the health center team members accountable

• Directly lead and manage health center nurse leadership and patient services leadership

• Monitor and maintain staffing levels based on patient volumes

• Develop team skills through mentoring, training and development programs

• In conjunction with the Medical Leader, interview, onboard, and offboard clinical team members

• Conduct regular performance reviews as per policy, providing meaningful and genuine feedback, and identifying areas for development

• If necessary, create improvement plans against set targets, counsel, coach, and, in some cases, take disciplinary action

• Ensure all health center employees are equipped with the tools and resources to be successful

• Work collaboratively with the health center Medical Leader to consistently deliver an optimal patient experience and high level of team satisfaction

• Continually monitor data and metrics and work toward established goals

• Support the implementation of the HHHN team-based care model

• Adhere to and provide feedback on standard health center procedures

• Provide a consistent level of high-quality care and exceptional customer service while achieving productivity and efficiency targets

• Meet HHHN standards for all aspects of the patient visit cycle, including overall patient satisfaction, pre-visit activities, greeting by patient services, waiting room times, intake meeting with the care team coordinator, clinical exam, and checkout

• Lead regular, monthly health center performance meetings

• Participate in multi-disciplinary regional meetings

• Develop and manage annual budget, monitor monthly financial results, report on variances, and prepare forecasts

• Conduct appropriate drills in support of the HHHN emergency preparedness plan

• Monitor telephone volumes and ensure calls are answered in a timely, professional, customer focused manner

• Serve on HHHN committees that support the Mission, Vision and Core Values; participate with enthusiasm and engagement

• Perform additional duties and special projects as assigned

  Qualifications:

• Bachelor’s degree in health care or related field

• 3 years of health care management experience, preferably in primary care-centric model

• 5 years of management experience

• Ability to establish, influence and build strong collaborative relationships

• Excellent verbal and written communication skills; ability to communicate effectively with care team members, patients and external contacts

• Ability to serve as a mentor and role model

• Decisiveness and a willingness to take initiative and implement innovative solutions

• Ability to build and grow an engaged and productive team

• Strong organizational skills and attention to detail

• Familiar with EMR systems and medical terminology

• Proficiency in MS Office Suite