Job Information
TEKsystems Service Desk Technician in Plano, Texas
IT- Service Desk -Specialist responsibilities include, answering calls from the help desk system, develops and maintains documentation, leverages proven methods, and solutions as well as provides a high level of customer service and technical expertise to all end users who need support.
• Resolve all help desk tickets.
• Prioritizing escalations from VIP users.
• Address walk up help requests by local staff.
• Resolve remote support requests by field staff.
• Create, change, and delete user accounts per request in Active Directory, Azure Active Directory, as well as third party application accounts.
• Repair/recover/coordinate/communicate with IT leadership and impacted constituencies when outage occurrences do happen.
• Communicate technical solutions effectively to people with varying degrees of knowledge.
• Add/Maintain/Remove existing equipment as needed.
• Maintain Office 365 licensing, accounts, and services.
• Maintain operational, configuration, or other procedural documentation to include process and procedures for new hires, for infrastructure changes, and daily technical how to.
Knowledge, Skills and Abilities
• Advanced Level Knowledge of Desktop Troubleshooting.
• Understanding of Networking Concepts, Active Directory, Group Policy, Microsoft 365.
• Knowledge of Application and Server Troubleshooting regarding Application Services, Net Shares etc.
• Able to understand/update/apply technical documentation.
• Advanced Critical Thinking and Application Skills
• Able to work independently or within a team.
• Must have reliable transportation.
Additional Skills & Qualifications:
They use Press Service as a ticketing system and Ninja for remote management monitoring.
The ideal candidate for the service desk technician role should have good energy, excellent communication skills, and knowledge of Windows 10 and Windows 11 OS. Experience with Fresh Service and Ninja is a bonus.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.