Job Information
Actalent Pharmacy Technician- LEVEL 2 & LEVEL 1 in Plano, Texas
Description:
Onsite Care specialist (pharm tech’s doing customer services calls) . This is a mail order pharmacy that delivers direct to patients.
• must have valid texas state board of pharmacy (TSBP) license
• plus 6 months minimum of experience
• 50-90% phone work for Level 2s (licensed pharm tech with 6+ months experience )
Level 1 techs
• must have at least trainee license or pharm tech license
• 90-95% of the work will be on the phones for level 1s (pharm tech trainees or licensed pharm tech with under 6 months experience)
They must be fully present for the first 6 weeks of training ONSITE in plano, tx and cannot take any time off because of the way the training is. They don’t reteach anything.
client website description below:
"As a Pharmacy Technician II, you will use your advanced knowledge working in a pharmacy to prepare and submit third-party insurance claims using our custom-built pharmacy management system. Additional responsibilities will include troubleshooting complex cases. You'll also deliver extraordinary customer service while handling patient escalations via phone, text, chat, and email."
Position: Care Specialist 1 or 2
level 1s- this position is 95% on the phones in a customer service environment using your pharmacy background and knowledge to talk to doctors, patients, and insurance companies)
level 2s - this position is on the phone 50-90% of the time in a customer service environment using your pharmacy background and knowledge to talk to doctors, patients, and insurance companies)
Contract: 9-12+ months contract to hire
- You are eligible to be hired on direct at 9 months but it could take longer based on your performance. They usually don’t convert until about 12 months
Location: in office in plano, tx
• Training will be Monday – Friday. You will need to be available within the hours of 8a-6pm CST doesn’t mean you will always work those hours but you must be available.
• You will have 10 assessments during training. You need to average 80% on these tests! If not you will be termed. As long as you pay attention you should pass. 80-85% of our people pass.
o Training is paid
o You will not be allowed to take time off during training for this 6 week because they do not go back and reteach anything
Time off reminder
• No time off is allowed in the first 6 weeks of employment because they do not go back and reteach anything and people do not do well if they miss
• After training you can ask for time off but be aware they are on a point system
ATTENDANCE
• They will have you on a point system and you only have 6 points during the duration of your contract
o 1 pt for unexcused absences - you will be able to put in a request 48 hours in advance to request and excused absence which does not count against you.
Job Duties:
• Processing pharmacy orders
• Customer service with pharmacy patients
• Following up on prescriptions for patients
• Insurance Verification
• Prior Authorizations
• submit third-party insurance claims
• troubleshooting complex cases.
• handle patient escalations via phone, text, chat, and email.
• 90-95% of the work will be on the phones for level 1s (pharm tech trainees or licensed pharm tech with under 6 months experience)
50-90% phone work for Level 2s (licensed pharm tech with 6+ months experience )
• Troubleshoot prescription issues by calling insurance companies, doctors offices, and patients
• Work closely with doctors offices to manage refill requests, prior authorizations, and coverage determinations
Key Responsibilities:
• Access and manipulate patient profiles
• Patient Communication
• Prescription and Medication Information
• Prescription Processing
• Billing/Charges
• Provider Communication
Must Haves:
• care specialist level 2 - must have Active Texas State Board of Pharmacy AND 6 + months experience
• care specialist level 1 - must have Active Texas state board of pharmacy trainee license for level 1 . 0 experience required OR anyone with a TSBP license and under 6 months experience
• Ability to learn and operate a new pharmacy management system and other relevant equipment
• Ability to interpret, transcribe, and troubleshoot prescription information
• Ability to perform common math calculations
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
Actalent is an equal opportunity employer.
About Actalent
Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.