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Join the team that ensures our customers receive the best fraud detection and protection in the industry.

As a Fraud Operations Executive Director for Merchant Services, you will oversee fraud activities across various products and services across credit card, debit card, and deposit accounts, with operational strategies aimed at mitigating fraud losses to the Bank and our customers. You will have significant influence by defining long-term business strategies to meet current needs and develop a framework for ongoing enhancements, be responsible for optimizing fraud prevention tools, rules, operations, and client experience, along with designing and sustaining the teams KPIs and KRIs that will meet the needs of all key stakeholders and partners.

Merchant Services is the payment acceptance and merchant acquiring business of JPMorgan Chase & Co. It is a leading provider of payment, fraud management and data security solutions, capable of authorizing payment transactions in more than 130 currencies. J.P. Morgan, through its Merchant Services business, has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies. Its processing platforms provide integrated solutions for all major credit and debit card payments as well as mobile payments.

If you are an outcome-focused leader, who fosters teamwork and has a proven ability to work across various business functions in a matrixed environment, this is the role for you.

Job Responsibilities:

• Managing the day-to-day performance of Fraud Operations for Merchant Services across multiple sites in the U.S. and Philippines.

• Setting the fraud strategy for the merchant service operations fraud function and building a team that can deliver and execute on that strategy.

• Defining the client experience during a Fraud event and ensuring best in class experience.

• Partner and interact with external and internal clients, ranging from front office, operations, technology, audit, sales, product, and risk & controls.

• Leverage experience and aptitude with regard to core fraud functions, which involves proper assessment and decisioning, assessment of customer impact, and client funding issue resolutions, including: terminations, funds holds, reserves and multitude of other factors that help mitigate risk and reduce financial losses.

• Identify root cause of merchant needs to service requests or escalate when needed.

• Manages process exception approvals and escalated merchant concession determination.

• Partner with Risk and Strategy resources on research and automation opportunities.

• Work with Operational Readiness teams to ensure business preparedness for changes.

• Review and approve procedure updates and attest to accuracy.

• Communicate business updates regarding overall health of team and work performed.

Required qualifications, capabilities, and skills:

• 5+ years of relevant work experience managing a global team

• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, steer results/change and implement projects/processes

• Knowledge and experience of controls, compliance, certification and regulatory aspects of payments in global markets

• Experience working in a fast paced and high-volume queue based financial services function

• Must be a self-starter and detail oriented, with the ability to manage multiple complex change initiatives and priorities across varying timelines concurrently

• Strong ability to absorb data, recognize trends, and make strategic decisions

• Possess proficiency with leveraging data for proactive solutions, problem solving, impact quantification, and reporting

• Demonstrated experience leading department based activities including team performance oversight, escalation assist, coaching, directing, and building a high-performance team culture

• Ability to attract and develop diverse talent as well as develop, motivate, and recognize employees

• Excellent written and verbal communication skills with diverse audiences, including ability to synthesize data into insights and influence through effective storytelling

Preferred qualifications, capabilities, and skills:

• Global experience in payment

This role is not eligible for visa sponsorship support.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans