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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities

This role is responsible for the facilitation of Order to Cash, inventory, financial and SOX reporting as well as customer setup, maintenance and operational facilitation for new and existing Lilly Direct customers. This role will work closely with Lilly Direct, Finance, Corporate Accounting, Global Supply Chain, NALO Distribution to ensure tactical execution of this account base.

Key Objectives/Deliverables

The Supply Chain Associate/Sr. Associate/Manager LillyDirect will:

• SAFETY- Performs tasks in a safe manner – follow all ergonomic guidelines including early reporting of injuries - Contributes to advancing safety in NALO. Order to Cash:

• Manages order fulfillment for trade and consignment inventory and billing transactions for Lilly Direct Customers which includes but not limited to entering and facilitation of PO’s, delivery creation, consignment issue, credit and rebills

• Testing and/or design of enhancements to the Lilly Direct O2C process with other functions including BPKC and SAP teams

• Ensure revenue recognition and billing is appropriately invoiced to ensure proper reporting across the network

Inventory and SOX:

• Ensure Inventory reconciliations for Lilly owned/consigned inventory is completed and ensure discrepancies are accounted for and explained per the SOX governance processes

• Ensure all SOX reporting is completed per standards as defined by US FCO

• Run reporting as needed to determine on hand inventory, future inbound availability, gross revenue recognition and others as needed by various functions

Customer Setup and Maintenance:

• Support new Lilly Direct customer onboarding setup as needed including but not limited to: Customer creation and maintenance in SAP, supporting testing and design for EDI, EPCIS transmission, coordinating route creation and setup systematically

• Handle and resolve issue resolution and account relationship for Lilly Direct sites for O2C/Operational/Financial issues while escalating to functional leadership and also facilitating weekly cross-functional governance meetings with LillyDirect Consignment Partner(s) as necessary including but not limited to:

• Facilitate the weekly cross-functional governance meetings between LillyDirect, Lilly Supply Chain, Finance, Accounting, Order to Cash, and consignment partners

• Confirm that the inventory and shipping volume reported by consignment partner(s) on a daily basis is consistent with the weekly reconciliation reporting.

• Solicit and share any outstanding discrepancies / issues to the governance team for discussion and resolution.

• Partner closely with LillyDirect / Finance to secure alignment/approval of consignment partner(s) weekly payment remittances

Operational Facilitation:

• Ensure customer orders ship on time and in-full of the distribution sites to the Lilly Direct customers and site coordinating with NALO Transportation, NALO Operations and other members of NALO Customer Service

• Comply with all Special Security Substance, Sarbanes-Oxley, cGMP regulations, PDMA, and other regulatory requirements.

Process Ownership/Improvement

• Helps develop/improve processes to continually adapt to our changing business so that we may be as effective and efficient as possible.

• Serves as a process owner for key related/customer service-related functions.

• Lead and participate in projects to improve productivity

Metrics/KPIs:

• Actively support requests from Affiliate, Finance and Supply Chain/Mfg. for daily, weekly, monthly, quarterly, yearly and ad-hoc customer shipment and inventory reports and other metrics related information.

• Responsible for ensuring data integrity and good documentation practices while performing job tasks. Perform transactional or back up work as required supporting other NALO Customer Service Roles as needed such as (customer inquiries, inventory reports, loading orders, enter manual orders, new stock orders, re-orders, stock transfers, scrapping, create/discontinue materials in SAP, etc.)

Basic Qualifications

• Bachelor’s degree OR

• 5+ years of supply chain, manufacturing, or finance experience

Additional Skills/ Preferences

• Demonstrated experience in Supply Chain/Finance/Customer Service or similar experience strongly preferred

• APICS CPIM certification or CPA

• Working knowledge of SAP

Additional Information

• May be required to work weekends and holidays as needed

• May require minimal travel (5-10% per year)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

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