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Are You a Network Technician Seeking a New Job Opportunity?

PDS Tech Commercial Inc, is seeking candidates for a Sr. Network Technician position in Pittsford, NY. Be a part of a team that supports Global Salesforce Operations

Job Description:

The Network Technician is responsible for supporting the global Salesforce needs of the business to ensure smooth operations. They will manage user support requests, guide users on utilizing systems effectively, and handle multiple enhancement projects within an Agile development environment.

Responsibilities:

• Support the day-to-day salesforce needs of the business globally to ensure operational flow.

• Manage user support requests & escalations and respond in a timely manner.

• Provide guidance to users on how to utilize the system to meet their needs.

• Manage multiple simultaneous enhancement projects and project-related tasks on time within an Agile development process.

• Work with cross-functional stakeholders to clarify requirements, demo changes, and answer quest.

Required Qualifications

· High School Diploma or GED

· 2+ years’ experience in customer service or technical help desk

· 1+ years’ experience with resolving complex technical issues through research, log analysis, issue reproduction, or advanced troubleshooting

Preferred Qualifications

· Associate degree in computer science, IT, electronics, or equivalent experience with supporting software-based products or Access Control systems.

· Technical certifications such as A+/Net+/MSSQL/MCP/MCSE/MCDBA

· Understanding of basic AC and DC circuitry and electronics

· Advanced Knowledge of SQL database engines

· Advanced experience in Access Control, Video, Intrusion, and related technologies

· Excellent listening, verbal, and written communication skills

· Professional telephone manner and outstanding customer service skills

· Ability to multitask and work independently

· Detail oriented to effectively resolve technical customer issues

· Enthusiastic, self-motivated and demonstrate excellent problem solving and decision-making skills

· Ability to meet tight deadlines and adapt to change

· Excellent interpersonal skills, ability to work well with customers, peers, team leads, management, and other departments.

· Experience working with currently supported Linux operating systems

· Experience with virtualization technology (VirtualBox)

· Knowledge of TCP/IP, DNS (Domain Name System), SSL (Secure Sockets Layer) and other networking concepts.

· Understanding of Access Control components such as electrified locks, door contacts, card readers

· Previous technical support experience

Proficiency in Salesforce

Job Title: Sr. Network Technician

Job Type: Full time; Consultant (6 months )

Pay Rate: $ 45

Pay Details: $45.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance