Job Information
University of Pittsburgh Temporary Customer Care Specialist overnight shift in Pittsburgh, Pennsylvania
Temporary Customer Care Specialist (overnight shift)
Business, Hospitality and Auxiliary Services is seeking a temporary (overnight) Customer Care Specialist to assist in providing direct customer service and support to Panther Central.
Duties associated with this overnight position include but are not limited to:
- Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc.) online chat and telephone
- Assist with administrative functions as required and/or requested.
- Responsible for data entry, data queries, and updating data in all applicable University systems.
- Explain policies and procedures of housing, dining services, and ID card to students, parents, faculty, staff and other visitors
- Responsible for monitoring and reporting problems regarding lobby area to appropriate staff.
- Other duties as assigned.
A High School Diploma or GED is required for this position and a Bachelor's degree is Preferred.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Department: Panther Central Campus: Pittsburgh Minimum Education Level Required: High School Diploma/GED Minimum Years of Experience Required: 2 Average number of working hours per week for this assignment: 37.5 Work Schedule: Sunday - Thursday 11PM-7AM Is there a potential this assignment will result in a regular Staff position?: Yes Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab. Requested Pay Rate: 16.50 Visa Sponsorship Provided: Background Check: For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances: Not Applicable Required Documents: Resume, Cover Letter
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