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UPMC Surgery Scheduler in Pittsburgh, Pennsylvania

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.


  • Work directly with department to troubleshoot procedural and operations issues.

  • Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

  • Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

  • Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

  • Ensure that informed consents are signed.

  • Provide patients with pre and postoperative instruction according to service specific guidelines.

  • Coordinate patient education seminars and schedules physicians accordingly.

  • Collect data for research study.

  • Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

  • Ensure all billing and insurance information is current and accurate.

  • Complete special projects as assigned.

  • Act as liaison between patient and referring physicians.

  • Obtain pre-certification and/or referral prior to the date of the procedure.

  • Coordinate and track internal and external marketing efforts.

  • Attend and schedule department meetings.

  • Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

  • High school diploma or equivalent required.

  • Completion of a medical assisting program or 2-4 years' experience in a medical field.

  • Proficiency in medical terminology preferred.

  • General knowledge of computer software and practice management databases is essential.

  • Knowledge of the Epic practice management programs preferred.

  • Strong organization, time management and interpersonal skills.

  • Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

  • Ability to deal compassionately and professionally with patients is essential.

  • Work independently and possess sound decision-making skills.

  • Knowledge of insurance regulations, specifically Medicare,

  • BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

  • Ability to prioritize work demands. Ability to consistently maintain confidentiality with regards to all job assignments and related information.

  • Access to medications is limited to the distribution of the medication to the nurse. Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran