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Presidio Networked Solutions, Inc. Specialist, Services and Subscription Management in Pittsburgh, Pennsylvania

Reference #: 557fb519-200d-4b9b-958d-2fa7b6a5c0c9DescriptionCOME BUILD YOUR FUTURE WITH PRESIDIO!We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen.WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security and Emerging solutions.THE ROLE: Specialist, Services and SubscriptionsAs a Cisco Contract Renewal Specialist your primary role is to manage Presidio's customers' Cisco maintenance service contracts, create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals. This position works cooperatively with regional management, account executives and inside sales representatives to promote and develop the Cisco branded maintenance service practice with the goal of increasing both initial attach rate and renewal rate. The Cisco Contract Renewal Specialist will also interface between the customer and Cisco to renew the contracts in a timely manner.Responsibilities:Management of Cisco maintenance service contracts and Enterprise AgreementsTrack and report on annuity renewals by customer and by regionMaintain and reconcile end-users Cisco inventory/licensing and software and proactively manage this process quarterly and annuallyProactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative and customers regarding contract renewals that results in closing salesParticipate in customer facing meetings to explain and educate on maintenance programs, benefits of maintaining inventory under maintenance and overall assist in maintaining a shared partnership with customer and CiscoParticipate in OEM meetings; strategize on end-user proposal relating to renewal; single year, multi-year, transition to Enterprise AgreementsWork as an interface and subject matter expert between Presidio, Cisco and the end-user for the maintenance contracts practiceTriage all Cisco services related questions and issuesWork with regional management, account executives and inside sales associates to promote and develop the Cisco branded maintenance service practice with the goal of increasing both initial attach rate and renewal rateUnderstand existing pricing and promotional deals available for commercial, education, and public sector customers to offer best price to end-userAccurately forecast a pipeline of weekly and monthly renewals for bookingCollaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecastingMake outbound sales calls for renewals and close sales for renewalsProvide customer service to end-users, Presidio sales representatives, inside sales, engineers and project management team by resolving contract issues and streamlining the customer renewal experiencePrepare and process orders utilizing internal toolsTrack orders to completion, escalate (as required), and ensure accurate bookingPrepare and deliver Quarterly business reviews to clients as requiredRequirements:Bachelor's degree or equivalent experience and/or military experience.At least 2 years experience with Cisco Maintenance ContractsDesired Skills:Proficient in Microsoft ExcelFlexibility for onsite travel for internal/external meetings#LI-JM2*****Presidio is committed toDiversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEandI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to o

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