Job Information
Advantor Systems Regional Maintenance Technician in Pittsburgh, Pennsylvania
REGIONAL MAINTENANCE TECHNICIAN
The Regional Maintenance Technician is a 100% travel position throughout the New England area. They are responsible for the service and maintenance of our proprietary security systems.
EDUCATION/EXPERIENCE:
- Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
- Knowledge and hands on experience with electronic access control systems and associated hardware.
- Experience involving programming software associated with electronic alarm and access control systems.
- GBR experience is a plus.
- Two years of related college is a plus.
- General knowledge and experience with Windows 2003, 2008, XP, and 7.
- General knowledge and experience with MS Office software and CRM's.
- General computer hardware knowledge.
- Ability to work unsupervised in a team environment.
- Excellent communication and customer service skills.
- Must have valid driver's license for state of employment.
- Must have a Secret Security Clearance.
*SPECIFIC DUTIES: *
- Perform routine maintenance and service repairs for customers with technical, application and service-related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
- Perform preventative maintenance inspections per manufacturer's recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
- Provide system performance analysis on the IDS operational platform.
- Gather information from field in order to duplicate any reported problems in lab environment.
- Provide 24 hour per day, 7 days per week emergency service capability as needed.
- Provide routine updates and implement software upgrades as needed.
- Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
- Assist with field installations of IDS, Access Control, CCTV and GBR systems as required.
- Document all calls for service, preventive maintenance requirements and interface with technical support center as needed.
- Ensure all required service documentation is completed daily and delivered to Service Department as required.
- On-call service as required.
- Up to 100% vehicle travel is required.
- Provide general maintenance and safe keeping of company vehicle.
- Performs other duties as assigned.