Job Information
UPMC Patient Services Representative- Lawrenceville in Pittsburgh, Pennsylvania
UPMC Greater Pittsburgh Medical Associates is hiring a full-time Patient Services Representative. This is a Monday-Friday, daylight position—no nights, weekends, or holidays! There is free parking!
Responsibilities:
Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office including but not limited to scanning medical records and faxing
Guide patient through the use of self-arrival technology or check-in patient at desk depending on patient preference
Schedule or connect the patient to resources to schedule ancillary services at checkout
Understands the principles of service recovery and is empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Promote MyUPMC patient portal and assist patients in registration when applicable
Collect copayments and any other applicable patient payments at the point of service
Provide a warm greeting for all patients
Register patients in the Biometrics (fingerprint recognition) program and explain the benefits
Confirm and/or update patient registration information at checkout
Appropriately distribute / triage phone calls to other areas and/or clinical providers
Schedule follow-up appointments within the practice at checkout
Completion of high school graduation or equivalent is required. Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran