Campus Pride Jobs

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This position develops and manages the Government Markets telesales channel. The incumbent executes strategy and leads the day-to-day operational responsibilities of the channel. Maintain quality assurance over all aspects of the channel by ensuring key metric are achieved. This team member will ensure appropriate staffing levels are maintained and available to meet needs of consumer inquiries. Communicate, and work closely with matrix partners to ensure appropriate alignment and execution of telesales strategy.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Lead telesales/telemarketing team by enabling capabilities to maximize team performance

• Responsible for managing key metrics of the team to ensure enrollment growth is achieved

• Actively coach internal representatives for improved performance and skills development to achieve key performance indicators.Oversee development of call guidelines and scripting.Motivate and coach the team to identify, qualify and nurture the descriptive lead development process

• Document processes, workflows and data definitions for the support of mapping data and business processes.Analyze results and make specific recommendations for process improvement

• Support training efforts on the system, processes, campaigns (objectives and strategic), products and solutions

• Ensure effectiveness of standard reporting meets the channel’s needs to influence performance outcomes

• Work with critical stakeholders to ensure leads we being assigned correctly within the sales channel. Ensure the team has appropriate visibility into the leads and they are followed-up on in timely manner.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of experience in management or leadership role

• 3 years of call center and/or operational experience

​

Preferred

• 5 years of experience in management or leadership role

• 3 years of account management experience

• 3 years of experience working in the healthcare industry

​

SKILLS

• Self-Starter

• Negotiation

• Written & Oral Presentation Skills

• Relationship Management

• Managed Care

• Insurance Knowledge

EDUCATION

Required

• Bachelor's degree (OR) relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred

• Master's degree

LICENSES or CERTIFICATIONS

Required

• Producer licenses for accident & health - within 45 days of hire

Preferred

• None

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J246006