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PNC Institutional Trust Director Senior in Pittsburgh, Pennsylvania

Job Profile

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Institutional Trust Director Senior within PNC's Institutional Client Services organization, you will be based in Pittsburgh, PA or Cleveland, OH.

Job Description

  • Develops the vision and defines the strategy the institutional trust services function, including critical measurements of assigned market or group. Supports the overall mission and vision of the business. Ensures the consistent execution of the terms of any corporate assets, retirement plan or charitable and endowment document in which PNC serves as trustee or agent by providing leadership and direction to teamDefines the overall strategy to deliver consistent execution and administration of assigned accounts in accordance with documents, state and federal regulations, policy and procedure using approved platform of solutions. Provides industry/market insights and perspectives. Serves as subject matter expert and demonstrates technical expertise in sophisticated institutional trust strategies.

  • Drives the continuous improvement of the client and employee experience by leading the development and implementation of new and emerging technologies. Works closely with other leaders across the business to ensure the consistent execution of institutional trust services to provide solutions and actionable insight to clients to maintain and retain assets under management or under administration.

  • Reviews escalated issues from the Instititutional Trust Directors as well as the line of business to determine and monitor resolutions, including further escalation where appropriate. Serves as a subject matter authority for the institutional trust team and leads relationship with Trust Operations. Manages and coordinates/conducts the performance, management, hiring and coaching of team.

  • Proactively reduces, resolves or escalates risk management issues while also seeking continuous efficiencies. Sees through the resolution of legal and compliance-related issues for assigned accounts while also seeking efficiencies . Communicates with clients and business partners, solves problems and escalates anticipated or known client issues/concerns. Responsible for driving continuous process improvement. Manages and coaches Institutional Trust Directors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

  • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

  • Live the Values - Role models our values with transparency and courage.

  • Enable Change - Takes action to drive change and innovation that will transform our business.

  • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

  • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies Account Management - Knowledge of account management practices, tasks, and tools and ability to provide services and support to key clients.Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Business Development - Knowledge of and ability to use tools, techniques and processes for exploring and developing potential areas of business growth for the organization.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Industry Knowledge - Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Regulatory Environment - Financial Services - Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.Relationship Management - Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers. Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Bachelors

Additional Job Description


PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC ( .

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.