Job Information
TEKsystems Fraud Analyst - Entry Level Support/Cyber Security in Pittsburgh, Pennsylvania
Seeking recent graduates or entry level individuals with a bachelor's degree in cyber security, finance, information security, computer science, or similar.
Local Pittsburgh, PA candidates only
Description
Monday - Friday shift 12:30 pm - 9 pm - Downtown Pittsburgh
Fraud support will consume inbound/outbound communications through ticket creation/management, providing such fraud support 24x7x365. The Fraud Support team will assist the Fraud Support Center to assess, evaluate and make decisions on transactional alerts for potential fraud within various user interfaces and provide support by troubleshooting and problem-solving for clients experiencing difficulties using retail applications available on company’s website. The Fraud Support Analyst will act as a liaison between the Fraud Support Center, other business units and clients.
In addition, the Remote Fraud Support Team will support incoming and outgoing customer contact using approved methods (i.e. call, email, web portal) to identify and prioritize the interaction. The Fraud Support Team will document pertinent information according to company standards, conducting research to provide resolution or escalation leveraging company operational runbooks and documented knowledge articles.
Skills
Investigation and analysis, fraud detection, customer service oriented, call center customer service, Analytic, Attention to detail, Multitasking
Top Skills Details
Investigation and analysis, fraud detection, customer service oriented
Additional Skills & Qualifications
ONSITE IN PITTSBURGH, PA
Will work holidays.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pittsburgh,PA.
Application Deadline
This position will be accepting applications until Jan 20, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.